topic M7 Smart Monitor Black Screen! in Monitors and Memory

M7 Smart Monitor Black Screen!

ahmedelhossiny93 — Fri, 04 Nov 2022 16:04:19 GMT

Hey, I have a 32' M7 Smart Monitor, out of the blue, the screen goes black (sometimes that happens when I disconnect my computer then connect it again!). I check the picture settings, I find the brightness set to -5 million something, the issue is usually solved when I reset it. After this happening multiple times, I sent the monitor for maintenance for a week or so, when I got it back, same issue happens. Now the new thing is I can't even reset it, it tells me "This function isn't available"!

This is literally a wasted $300 on a faulty product!

P.S.: I have been trying to insert screenshots for the errors but the webpage has been giving me errors as well when I include images in the post :'D

Re: M7 Smart Monitor Black Screen!

Kingjune — Fri, 25 Nov 2022 07:12:55 GMT

I am expericing the same thing on my m7 smart monitor. I think it’s a software issue, and Samsung have to update this as quick as possible

Re: M7 Smart Monitor Black Screen!

FlyBoy27 — Fri, 16 Dec 2022 17:10:16 GMT

I don't have a solution but I am experiencing the same behavior on the same monitor. Samsung M7 32 inch (not so smart) monitor. If my computer goes to sleep, or if I shut down the computer before shutting off the monitor via the power switch, the monitor will be black when I power the computer back on or wake it.

The menu is still visible and everything appears to work other than the picture (either acting as a computer monitor or switching to the TV mode) is black.

The only way to correct it is to do a factory reset. If I remember to power the monitor off separately before shutting down the computer, I can avoid the need to reset. However, if I'm away from my desk and the computer goes to sleep or sometimes even just the screen saver coming on can trigger it. I'm back to doing a factor reset. Very annoying!

Re: M7 Smart Monitor Black Screen!

JayShield — Sun, 08 Jan 2023 03:52:12 GMT

exactly the same issue. began happening for me just before the 2023 New Year. Reporting from Canada (not sure if that matters at all, eh)

Re: M7 Smart Monitor Black Screen!

user76mj66noIj — Tue, 24 Jan 2023 16:53:29 GMT

I second the timing. Same thing in my 27" M5.

Re: M7 Smart Monitor Black Screen!

Samsung_Moderator — Tue, 24 Jan 2023 17:42:04 GMT

Hello! Thank you for reaching out! This does seem to be an odd behavior. I would recommend trying the troubleshooting in the following link: https://www.samsung.com/us/support/troubleshooting/TSG01110761/

If this does not help then this may require service. Depending on your warranty you will have a couple of options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/