https://us.community.samsung.com/t5/Monitors-and-Memory/Unable-to-reset-SSD-T5-Portable/m-p/2432985#M11966 Connect your Samsung SSD to a Windows 7 based computer and make sure it is not the boot drive. Install and run AOMEI Partition Assistant Professional.<BR />2. Right-click the Samsung SSD and select "SSD Secure Erase". Please read the follow-up Note.<BR /><BR />3. Select Samsung SSD from this list.<BR /><BR />4. You’ll find Samsung SSD in frozen state. Don’t panic. It is just a protection for your SSD data. Do a hot swap to unfreeze it.<BR /><BR />5. You should be able to click "Next" after the hot swap. Then Samsung SSD secure erase progress will start.<BR /> Mon, 07 Nov 2022 01:34:50 GMT Bot_284619 2022-11-07T01:34:50Z https://us.community.samsung.com/t5/Monitors-and-Memory/Unable-to-reset-SSD-T5-Portable/m-p/2432567#M11965 <P>Hi Support Team,</P> <P>I purchased a 500GB SSD in 2020, and haven't used it for a long time.</P> <P>When I check it today, my password is not working at all, and there was no reset button on the app.</P> <P>Please kindly help with this case as I am in an urgent situation.</P> <P>Email me at &lt;HIDDEN&gt;</P> <P><a href="https://us.community.samsung.com/t5/user/viewprofilepage/user-id/15587513">@Support</a>&nbsp;Thank you so much.</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV id="ae_app"><!-- Layout, Style or Voice Helpers --> <DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV> <!-- Compliance --> <DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --> <DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV> <DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV> <DIV id="audioeye_word_message" style="display: none;">Word Download</DIV> <DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV> <DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV> <DIV id="audioeye_document_message" style="display: none;">Document Download</DIV> </DIV> <!-- Versioning Control Panel if versioning = true ! --><!-- Launcher --><!-- Toolbar --><!-- Site Menu --><!-- Generic Aria Live message container --> <DIV id="ae_enabled_messages" class="ae-blurb-noaudio">&nbsp;</DIV> <!-- Symbol definitions --></DIV> <!-- end #ae_app --> <P>&nbsp;</P> <DIV id="ae_app"><!-- Layout, Style or Voice Helpers --> <DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV> <!-- Compliance --> <DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --> <DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV> <DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV> <DIV id="audioeye_word_message" style="display: none;">Word Download</DIV> <DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV> <DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV> <DIV id="audioeye_document_message" style="display: none;">Document Download</DIV> </DIV> <!-- Versioning Control Panel if versioning = true ! --><!-- Launcher --><!-- Toolbar --><!-- Site Menu --><!-- Generic Aria Live message container --> <DIV id="ae_enabled_messages" class="ae-blurb-noaudio">&nbsp;</DIV> <!-- Symbol definitions --></DIV> <!-- end #ae_app --> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <DIV id="ae_app"><!-- Layout, Style or Voice Helpers --> <DIV id="ae_helpers" class="ae-module" style="display: none;">&nbsp;</DIV> <!-- Compliance --> <DIV id="ae_compliance" class="ae-module" style="display: none;"><!-- For autoSmartRem addNewWindowWarnings div is referenced in an aria-describedby --> <DIV id="audioeye_new_window_message" style="display: none;">Opens in new window</DIV> <DIV id="audioeye_pdf_message" style="display: none;">PDF Download</DIV> <DIV id="audioeye_word_message" style="display: none;">Word Download</DIV> <DIV id="audioeye_excel_message" style="display: none;">Excel Download</DIV> <DIV id="audioeye_powerpoint_message" style="display: none;">PowerPoint Download</DIV> <DIV id="audioeye_document_message" style="display: none;">Document Download</DIV> </DIV> <!-- Versioning Control Panel if versioning = true ! --> <!-- Launcher --> <!-- Toolbar --> <ASIDE id="ae_toolbar" tabindex="0" aria-label="Accessibility options"></ASIDE> <!-- Site Menu --> <!-- Generic Aria Live message container --> <DIV id="ae_enabled_messages" class="ae-blurb-noaudio" aria-relevant="additions" aria-live="assertive">&nbsp;</DIV> <!-- Symbol definitions --> </DIV> <!-- end #ae_app --> Sun, 13 Nov 2022 15:46:22 GMT https://us.community.samsung.com/t5/Monitors-and-Memory/Unable-to-reset-SSD-T5-Portable/m-p/2432567#M11965 MinneNguyen 2022-11-13T15:46:22Z https://us.community.samsung.com/t5/Monitors-and-Memory/Unable-to-reset-SSD-T5-Portable/m-p/2432985#M11966 Connect your Samsung SSD to a Windows 7 based computer and make sure it is not the boot drive. Install and run AOMEI Partition Assistant Professional.<BR />2. Right-click the Samsung SSD and select "SSD Secure Erase". Please read the follow-up Note.<BR /><BR />3. Select Samsung SSD from this list.<BR /><BR />4. You’ll find Samsung SSD in frozen state. Don’t panic. It is just a protection for your SSD data. Do a hot swap to unfreeze it.<BR /><BR />5. You should be able to click "Next" after the hot swap. Then Samsung SSD secure erase progress will start.<BR /> Mon, 07 Nov 2022 01:34:50 GMT https://us.community.samsung.com/t5/Monitors-and-Memory/Unable-to-reset-SSD-T5-Portable/m-p/2432985#M11966 Bot_284619 2022-11-07T01:34:50Z