LC49RG90SSNXZA Glitchy Distortion

heeki — Tue, 06 Dec 2022 02:30:06 GMT

Greetings,

I got my CRG49 last July, and it has for the most part worked very well until about 2-3 weeks ago. I get a band of artifacts in a column just off the center (first picture) when the monitor is on but the computer is off. I then get a lot of distortion when a computer is turned on (second picture). I have tried changing cables (different DisplayPort cables, swapped to HDMI) and have two different computers. The issue appears even without the computer turned on. The issue also appears to affect the on-screen display. I have upgraded firmware to m-RG949CCPA-1001.1 as well.

Anyone else have this issue? How do I resolve? Do I need to open a service ticket to have someone come to do a physical repair? I'm unfortunately out of the 12 month warranty but will pay for a service technician to repair it if that's indeed the resolution. Thoughts or guidance?

Picture1:

Picture2:

Cheers.
Heeki

Re: LC49RG90SSNXZA Glitchy Distortion

Samsung_Moderator — Fri, 09 Dec 2022 01:24:22 GMT

With this happening even after you trying some troubleshooting steps, this is going to require service. You can use the following link to locate a service center near you: https://www.samsung.com/us/support/service/locations/

topic LC49RG90SSNXZA Glitchy Distortion in Monitors and Memory

LC49RG90SSNXZA Glitchy Distortion

Re: LC49RG90SSNXZA Glitchy Distortion