topic Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed. in Monitors and Memory

Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

user_sd9bxz0 — Mon, 22 May 2023 18:01:16 GMT

Just recently bought a 990 PRO 2TB to put in my Dell XPS 8950. The drive was recognized by the computer. It came with firmware 1B2QJXD7. I installed Samsung Magician and updated to 7.3.0, checked the info (no incompatibilities) and successfully ran the benchmarks. All was well. No issues. This morning, I got a notification to update the firmware on my 990 PRO from 1B2QJXD7 to 3B2QJXD7, but when I click on the "update" button, it starts the update and tells me I should save my work and I click "Ok" to continue the update. However, the update fails soon after that and returns with "Failed to update the firmware on the selected drive." Looked at the log files. Seems to be trying to do the firmware update but can't seem to find it and just times out. Anyone seeing the same problem? Anyone have a solution?

TIA

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

laex1 — Mon, 22 May 2023 21:40:47 GMT

Got same issue.
Solution:
1. Reboot Windows
2. Try again with no other program started

Worked for me.

UPD: Also i installed last Windows 11 Update on this reboot.

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

aroman_ro — Tue, 23 May 2023 07:26:32 GMT

I have three of them in a PC. Samsung Magician could update the firmware only in one of them (the one corresponding to the boot drive - c:).

For the other two it fails without any error message from the UI.

Tried repeatedly, even after restarting Magician in administrator mode with the same results.

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

theblaster — Tue, 23 May 2023 08:48:27 GMT

same for me, mine is in the second slot, assume this is the issue, but why doesn't Samsung address this issue ?

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

fesg — Tue, 23 May 2023 09:28:02 GMT

Idem that Astronaut.

Exactly the same situation (update from win 11 without reboot) and simultaneously update firmware.
Result, FAIL
Rebooting and try again with only the firmware, and all Ok

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

USflatliner — Tue, 23 May 2023 20:59:03 GMT

Today I was able to successfully update the FW of my two 1 TB 990 Pro in my Galaxy Book Ultra to the new Firmware version with the Samsung Magician software and without any problems. Samsung has obviously fixed the FW update, as can be read in the change log. Alternatively, you could also update the update with the ISO file. Here is the download.

https://semiconductor.samsung.com/consumer-storage/support/tools/

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

aroman_ro — Wed, 24 May 2023 06:11:01 GMT

Still doesn't work for me so it's not really fixed for all cases.

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

MiataMX5 — Wed, 24 May 2023 13:05:18 GMT

After working through this error, I may have a solution...

System: HP EVNY LAPTOP16-h0xxx
OS: Windows 11 Home 22H2 22621.1702
Drives: 2 x Samsung SSK 990 Pro TB

What ended up working was the following:

1. Windows Key --> Start Up Apps

2. I disabled everything; except:

Windows Security Notification Icon
Realtek HD Audio Universal Service
Personal Software; just missed these, it didn't matter though
- Synology back up
- ElgatoAudioControlServerWatcher

3. Rebooted

4. Ran Samsung Magician

5. Installed update successfully.

Notes:

A "potential culprit" may have been Docker Desktop; this is set to run at Start Up.

Additionally, I use a Primo Cache that creates a layer between my disks and memory; slick program if you haven't tried it. I have 64GB of ram and allocate 32GB for the cache. Either way, I paused the cache before rebooting.

- I did try creating a bootable USB from the ISO but received a "bad shim signature," which may be due to Secure Boot.

Best wishes for a successful install!

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

user_sd9bxz0 — Wed, 24 May 2023 23:06:37 GMT

Update: Well I found a solution that works on my Dell computer. The solution is one that I saw posted as a solution to this problem, in several places, but I discounted because it seemed like it was too much to do to get a firmware update to work. There had to be something easier. My computer has 2 slots for SSDs. It came with a 1TB SSD in one slot and I put my 990 PRO 2TB in the other slot. The posted solution that worked for me was to swap the SSDs (put the 990 in slot0?). I swapped the SSDs, started up and Samsung Magician installed the firmware cleanly, without changing anything else. Took less than 5 minutes (use proper anti static mat and wrist strap).

Not sure whose problem this is but it sure is a problem. It may also be an interaction between Samsung and whatever your device is (Dell in my case). Somebody has to make this better. If your device has more than one SSD slots it may be worth trying. Worked for me. My problem is now SOLVED.

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

aroman_ro — Thu, 25 May 2023 13:55:41 GMT

Here is what was the solution for me, just in case some others are looking for it:

1. Download the iso with the firmware. Make a bootable usb stick with it (using rufus or something like that).

2. Reboot, go into bios, set uefi booting to 'other'.

3. If raid is enabled, disable it (warning: if you have a raid array set up, be careful).

4. Boot from the stick and update the firmware.

5. Reboot and enter bios to put back the settings as they were.

I think the issue in my case occurred because I had raid enabled, although it's odd that Magician was able to update the firmware on the first ssd. With the raid enabled, the linux utility from the iso didn't list any ssd.

The ssds are not in any raid array, the bios just had the raid enabled.

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

twakeland — Thu, 25 May 2023 18:36:46 GMT

I only have the 1 drive and suffered with the same problem, mine was resolved by doing the latest windows update, rebooting and then doing the update right away.. I didn't stop any of my normal start up programs.

Re: Samsung 990 PRO Firmware update to 3B2QJXD7 failed.

SebKac — Fri, 25 Aug 2023 13:36:31 GMT

U mnie aktualizacja poszła po wyłączeniu zapory w Windows 11. Dysk samsung 990 pro 1T zaktualizował się 🙂