topic Re: Re: Re: Facing black dot in cornor of Samsung monitor in Monitors and Memory

Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 31 Aug 2023 23:53:50 GMT

Hil there all

I am facing the black dot on my samsung Monitor m5 27 inch it was purchased 1 month ago man

@usernmsdvn97en_ @Monitorhelp

Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 18:13:57 GMT

It should be under warranty but I would recommend you contact the seller and get a replacement

Re: Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 24 Aug 2023 18:34:52 GMT

They r saying it's 10 days returnable what should I do in this case

Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 18:41:25 GMT

Get ahold of samsung as there is a warranty on it to get it repaired but I would still ask for a supervisor and explain what's going on

Re: Re: Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 24 Aug 2023 18:45:07 GMT

Can u please explain in detail?

Re: Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 18:54:55 GMT

Sure so samsung comes with a limited warranty for majority of there devices call 1800 samsung (1 (800) 726-7864)and they will help as for the other route was it online or instore purchase?

Re: Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 19:13:33 GMT

Call 1800-samsung and they can help with repairs as for the other is it instore or online purchase

Re: Re: Re: Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 24 Aug 2023 19:15:11 GMT

It was from Amazon

Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 19:15:58 GMT

Oh get ahold of Amazon for sure they will reimburse and everything

Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 24 Aug 2023 19:17:28 GMT

I did call to Amazon they r not refunding money they said u need to talk with samsumg

Re: Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 19:25:54 GMT

Weird ok then call 1800 samsung

Re: Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 24 Aug 2023 19:37:08 GMT

Now Samsung is also saying they will not replace they will repair what to do in this situation

Re: Re: Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 19:48:37 GMT

Go with the repairs that's your call that's the best outcome

Re: Re: Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

PRASAD22 — Thu, 24 Aug 2023 19:51:14 GMT

How I can convenience Samsung to replace?

Re: Re: Re: Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

Aztexian — Thu, 24 Aug 2023 19:56:41 GMT

They won't they have to repair first then if it's not repairable then it goes to replacement it's steps to the process

Re: Re: Re: Re: Re: Re: Facing black dot in cornor of Samsung monitor

Samsung_Moderator — Thu, 24 Aug 2023 20:24:46 GMT

Hello! Thank you for reaching out! I see how this can be frustrating with this occurring with your monitor. As @Aztexian said if you are out of your return period service would be the next step. As for getting a replacement, this will only happen if the monitor is unrepairable. As you are still within warranty you can call in directly at 1 (800) 726-7864.