topic Odyssey G5 horizontal flicker and Display Port crash in Monitors and Memory

Odyssey G5 horizontal flicker and Display Port crash

juspar — Fri, 22 Mar 2024 15:18:00 GMT

I got a new 34" Ultrawide G5 in January, it has, since day one had horizontal flickering noise. I followed some threads and official suggestions:

Replaced the Display Port cable that was mounted to my monitor arms with the one that came in the box.
Plugged the screen into a different power outlet in the room from where the computer and other peripherals are connected.
Replaced my desktop CPU.

Nothing seemed to resolve the issue, and in addition it now will go black, and come back up with an input source showing in the top left - I read this to mean that the source failed and then reconnected.

The drops do seem to be worse when I'm pushing it with games, but not exclusive. I can be sitting at the desktop with nothing running and it will still drop. Flickers are constant and driving me nuts.

Does this seem like a hardware/warranty issue at this point? I've run out of ways it could be my fault.

System Information

Steam has detected the following hardware and software in your system:

Computer Information:

Manufacturer: Alienware

Model: Alienware Aurora R8

Form Factor: Desktop

No Touch Input Detected

Processor Information:

CPU Vendor: GenuineIntel

CPU Brand: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz

CPU Family: 0x6

CPU Model: 0x9e

CPU Stepping: 0xc

CPU Type: 0x0

Speed: 3600 MHz

16 logical processors

8 physical processors

Hyper-threading: Supported

FCMOV: Supported

SSE2: Supported

SSE3: Supported

SSSE3: Supported

SSE4a: Unsupported

SSE41: Supported

SSE42: Supported

AES: Supported

AVX: Supported

AVX2: Supported

AVX512F: Unsupported

AVX512PF: Unsupported

AVX512ER: Unsupported

AVX512CD: Unsupported

AVX512VNNI: Unsupported

SHA: Unsupported

CMPXCHG16B: Supported

LAHF/SAHF: Supported

PrefetchW: Unsupported

Operating System Version:

Windows 11 (64 bit)

NTFS: Supported

Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:

Driver: AMD Radeon (TM) RX 570X

DirectX Driver Name: nvldumd.dll

Driver Version: 31.0.21910.5

DirectX Driver Version: 31.0.15.5186

Driver Date: 1 4 2024

OpenGL Version: 4.6

Desktop Color Depth: 32 bits per pixel

Monitor Refresh Rate: 60 Hz

DirectX Card: NVIDIA GeForce RTX 4060 Ti

VendorID: 0x10de

DeviceID: 0x2805

Revision: 0xa1

Number of Monitors: 4

Number of Logical Video Cards: 4

No SLI or Crossfire Detected

Primary Display Resolution: 3440 x 1440

Desktop Resolution: 4080 x 3379

Primary Display Size: 31.42" x 13.15" (34.06" diag), 79.8cm x 33.4cm (86.5cm diag)

Primary Bus: PCI Express 8x

Primary VRAM: 16379 MB

Supported MSAA Modes: 2x 4x 8x

Sound card:

Audio device: Speakers/Headphones (Realtek(R)

Memory:

RAM: 48975 Mb

Re: Odyssey G5 horizontal flicker and Display Port crash

Samsung_Moderator — Sun, 24 Mar 2024 19:06:19 GMT

Hello! Thank you for reaching out! I would recommend turning off freesync to see if this issue is still occurring. If it is please make sure that your GPU monitor combination is compatible as not all Nvidia cards are compatible with freesynce and will cause issues like this to happen. You should be able to tell in the Nvidia control panel and you should see and option in the left drop done about gsync. Please let me know if this helps!

Re: Odyssey G5 horizontal flicker and Display Port crash

juspar — Sun, 24 Mar 2024 19:26:37 GMT

Thank you for that suggestion. Freesync was no on. I can't find the setting in NVIDIA Control Panel, but maybe that doesn't matter if freesync was already off anyway?

Re: Odyssey G5 horizontal flicker and Display Port crash

Samsung_Moderator — Mon, 25 Mar 2024 19:00:38 GMT

Yes if freesync is off it shouldn't show up in that menu. Just want to make sure are you using a docking station to have the monitor plugged up to the PC. I know sometimes this can cause issues. Also, have you made sure to update the monitor to the most recent version available? And the last thing I would recommend is to factory reset the monitor and leave all settings at default to see if this still occurs. If none of this helped then the last step would be service. Depending on your warrant you will have a couple of options.

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.