topic Samsung Neo G8 (S32BG852NN) Standby/Sleep Mode Issue in Monitors and Memory

Samsung Neo G8 (S32BG852NN) Standby/Sleep Mode Issue

Liebetrau88 — Sun, 08 Sep 2024 15:07:14 GMT

Just picked up a Neo G8 monitor yesterday and have had nothing but issues. It seems to be that the standby/sleep mode activates way too quickly. When hooked up to a PS5 the monitor goes into standby mode and then comes back on within a few seconds whenever launching a game. When hooked up to an Xbox Series X, it goes into a standby loop when launching a game making it unplayable. Have used multiple cables and updated the firmware and the issue persists.

Any solutions? Or is the solution returning the monitor and going with a different brand?

Re: Samsung Neo G8 (S32BG852NN) Standby/Sleep Mode Issue

ddaniel51 — Tue, 10 Sep 2024 00:51:10 GMT

In your case I would go with a different brand.

Just my opinion and the reasoning is my own.

Re: Samsung Neo G8 (S32BG852NN) Standby/Sleep Mode Issue

Samsung_Moderator — Wed, 11 Sep 2024 19:15:04 GMT

Hello @Liebetrau88! Thank you for reaching out! I would recommend making sure the monitor is up-to-date. After that, if It's still occurring, a return/exchange would be recommended as this is happening on the first day of ownership.