topic Re: Samsung G5 monitor horizontal lines in Monitors and Memory

Samsung G5 monitor horizontal lines

calz11 — Thu, 12 Sep 2024 17:53:16 GMT

Hi I recently brought a Samsung G5 27 inch curved monitor here in New Zealand and everything is going great but I can't help but notice that when I'm sitting close to the screen I can see horizontal lines across the image. If I'm leaning back in my chair I can't notice them but if I'm focusing while playing a game it's quite distracting.

They're not as nearly as noticeable when the display is white due to them being white but on colored images they really stand out. Could this just be pixels? this is my first curved monitor so I don't know if it's just visible pixels or an actual issue with the display.

If it is just the pixels, they really stand out without even getting close to the monitor. Any info would be great, thanks.

Re: Samsung G5 monitor horizontal lines

Nncools2008 — Wed, 31 Jul 2024 20:48:39 GMT

Hello, please refer to your Manuel for the monitor. Restart and power off while holding down the necessary buttons it calls for.

Re: Samsung G5 monitor horizontal lines

ChaosSaber — Tue, 30 Jul 2024 16:56:16 GMT

I'd trade it in for another, those lines could get worse over time

Re: Samsung G5 monitor horizontal lines

calz11 — Wed, 31 Jul 2024 20:57:10 GMT

I am also curious if the S27CG552E monitor I have is ever going to receive a firmware update like most of the other variants of the same monitor in other parts of the world..

Re: Samsung G5 monitor horizontal lines

Samsung_Moderator — Mon, 09 Sep 2024 14:11:15 GMT

Hi there, Thanks so much for asking about this. Typically, we would recommend the troubleshooting steps in the following link for this issue.

https://www.samsung.com/us/support/troubleshooting/TSG01111360/

However, As your device is a non-US model, and this forum is focused on support for US products, information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured for: https://www.samsung.com/us/common/visitlocation.html

Additionally, if you scroll to the bottom of the page on the website for your region, you might discover that your nation provides its very own support forums, just like this one! Just look for the Community Option.