topic Re: Re: Tennis Channel app on Samsung Smart Monitor in Monitors and Memory

Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 13:59:59 GMT

I have the Samsung Monitor M8 and the Tennis Channel app does not work. I get an error message every time after I open the app. I have emailed Tennis Channel support to no response.

Error message receiver when opening Tennis Channel app

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 15:23:23 GMT

Did you restart or factory reset the TV and see if it work?

Re: Re: Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 15:52:21 GMT

Hello! I just finished a factory reset and the same error appears when opening the app

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:03:36 GMT

That's interesting did you do anything else like rebooting and type in codes something like that that cause errors?

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:03:57 GMT

Such as flashing?

Re: Re: Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 16:04:50 GMT

I did not. All I did was click Install on the Tennis Channel app screen, then clicked Open.

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:04:57 GMT

Maybe reinstall the app and update it's app?

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:05:25 GMT

Check the TV update and system update then reinstall the app?

Re: Re: Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 16:06:22 GMT

Just reinstalled the app but the error still appears and the app is up to date

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:07:06 GMT

Mostly if it's app check the requirement recommended.

Re: Re: Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 16:07:30 GMT

TV has the latest software version 1110.

Re: Re: Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 16:11:03 GMT

Current app version is the latest 2.0.8

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:11:53 GMT

That's strange and interesting

Re: Tennis Channel app on Samsung Smart Monitor

userxFkuVEFw6Y — Fri, 03 Jan 2025 16:12:18 GMT

Contact the app customer care by email them and explain the errors?

Re: Re: Tennis Channel app on Samsung Smart Monitor

userICnUpeOKiM — Fri, 03 Jan 2025 16:12:51 GMT

Thanks. I'll reach back out to Tennis Channel support