G5 odyssey is turned on but isnt displaying any thing

Omerop1321 — Tue, 25 Mar 2025 22:07:27 GMT

I connected my phone (s20 ultra) with a hdmi to usb c cable, i left my phone connected for a couple of minutes while I went away from the monitor and I returned to face a black screen with no signs of life from the monitor.

I tried pulling up the on screen menu but it showed nothing at all.

I tried a different cable of hdmi to hdmi and connected to my laptop, my laptop detected the screen but the screen still displayed nothing.

I suspected It might be power related so I removed any cable from the monitor and pressed the button for 30sec trying to discharge the monitor but to no avail the screen stil doesn display anything please help.

Re: G5 odyssey is turned on but isnt displaying any thing

Samsung_Moderator — Thu, 20 Mar 2025 22:00:09 GMT

Hello! Thank you for reaching out! That does sound strange. I would recommend trying a different outlet to see if this helps. If it does not then this may be something that will require service. Depending on your warranty you will have a few options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

topic G5 odyssey is turned on but isnt displaying any thing in Monitors and Memory

G5 odyssey is turned on but isnt displaying any thing

Re: G5 odyssey is turned on but isnt displaying any thing