topic Re: G9 oled G95SC HDR washed out after firmware update 2044 in Monitors and Memory

G9 oled G95SC HDR washed out after firmware update 2044

plutonash — Sat, 12 Apr 2025 11:01:47 GMT

After updating to firmware 2044 the hdr image is now washed out, also by running the windows hdr calibration the brightness is at 720 nits (also reported in the windows display settings), with the previous firmware 2000 everything worked well and the brightness was as it should be at 400 nits and also the hdr calibration had a maximum brightness of 400 nits.
Is there a way to reinstall the previous firmware?
Does anyone have the same problem and have a solution?

Re: G9 oled G95SC HDR washed out after firmware update 2044

asha_kanta_sharma — Wed, 16 Apr 2025 05:08:30 GMT

Rollback firmware (requires contacting Samsung support or doing a manual update with caution).
Adjust HDR settings through both the monitor's OSD menu and Windows settings.
Check for additional firmware updates from Samsung to address the issue.
Test the monitor with other devices to rule out hardware or GPU issues.

Re: G9 oled G95SC HDR washed out after firmware update 2044

plutonash — Fri, 18 Apr 2025 20:28:33 GMT

Thanks for the reply, I contacted customer service and they told me that it is not possible to return to the previous firmware.
The problem occurs only with Nvidia cards, with Amd cards everything is normal with a peak of 400 nits.Strangely enough, after performing the HDR calibration that brings the maximum brightness value to 720 nits in Windows, the bar to adjust the nits level also appears in the NVIDIA control panel.
Searching on other forums I found others who have this problem, but for many it is not a problem as many are looking for the greatest possible brightness and therefore do not consider it a defect.

I hope Samsung fixes this with an update as soon as possible.

Re: G9 oled G95SC HDR washed out after firmware update 2044

Samsung_Moderator — Sun, 20 Apr 2025 19:56:33 GMT

Hello! Thank you for reaching out! If this is occurring only with Nvidia cards, this is a firmware issue with Nvidia. I can not speculate on the issues, as it seems there have been a bunch of firmware issues with their releases recently, since the 50 series cards have come out. It would be recommended to reach out to Nvidia support.