Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not received

Kitchen210 — Tue, 21 Apr 2026 16:05:51 GMT

I purchased my 37 Inch Odyssey G7 G75F from Samsung.com. After registering the monitor on Sat, Mar 07 on Samsung.com I inquired about the promotional game code that would be available for purchase of said monitor through Samsung support. I was told by support codes for the game would be sent out March 17th to eligible customers that registered their monitors on https://www.samsung.com/us/support/register-product/ or https://www.promotionsbysamsung.com/monitor.

I inquired why I was not able to register on https://www.promotionsbysamsung.com/monitor. as under the "Qualifying Retailer" drop down menu "Samsung.com" is not an option. I was told by several support individuals this is by design and purchases made through Samsung.com are opted into the promotion by registering through Samsung.com

After the date I was told the game codes would be sent out by arrived and I did not receive my game code I inquired again when I will get the code. I've been told every 3 days by support that my code will be sent in 2-3 days, 32 days have now passed and I still have not received my game code.

I have asked for support for this game code through Samsung's chat support, phone support, E-mail support and Facebook profile. I have over 100+ pages of chat support records and hours spent with phone support attempting to get my promotional code. I have followed all directions Samsung support has given me, I registered my product, confirmed my purchase was made in the time frame of the promotion and that my product was also registered correctly in the time frame of the promotion.

I've been told by all forms of support, Chat/Email/Phone that my product is registered correctly and I am eligible for the promotion but I have still not received my code for the game.

I'm looking for any support or suggestions or who I can contact for help getting this promotional code for my purchase.

Re: Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not recived

Samsung_Moderator — Tue, 21 Apr 2026 00:19:35 GMT

Good evening @Kitchen210, and thank you for reaching out. I apologize for the delay in response and would like to look into this further for you. To better assist you, can you please send myself or any of the other mods a private message with the following information:

-Model code

-Serial number

-First and Last Name
-Email Address
-Physical home Address
-Best phone number
-Alt. phone number
-Bill of sale
-Place of purchase

Re: Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not recived

Kitchen210 — Tue, 21 Apr 2026 00:39:30 GMT

I have sent you the information in a private message

topic Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not received in Monitors and Memory

Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not received

Re: Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not recived

Re: Bought 37 Inch Odyssey G7 G75F, registered Mar 07. Have not recived