topic Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection in Monitors and Memory

m7 Smart Monitor not playing sound from MacBook over usb-c connection

usertMPTAnVIrD — Mon, 23 Aug 2021 01:33:25 GMT

My MacBook displays and charges over the usb-c port on the display and detects the monitor in the audio settings, however I cannot get it to actually play audio when connected via usb-c. When connecting via HDMI audio is functional for my Mac and other devices but I cannot seem to get audio to work when connected to usb-c even after messing around with all of the device settings .

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userQmOALC8QjW — Wed, 01 Sep 2021 04:49:26 GMT

Samsung could you please investigate into this issue.

Thank you

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

user3Ks91aetp0 — Thu, 02 Sep 2021 08:35:05 GMT

I have the same problem. When connect M7 Monitor to my MacBook Pro 16 with USB-C 3.1 gen.2 cable, the monitor doesn't play sound. Another problem is when connect the USB-C cable Macbook sends signal after 1 or minutes.

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

user3Ks91aetp0 — Thu, 02 Sep 2021 08:35:46 GMT

Hi, have u found solution? thanks

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userybEGJNSaCe — Thu, 02 Sep 2021 15:43:38 GMT

Same issue here - would also appreciate a solution!

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

Anonymous — Thu, 02 Sep 2021 19:21:06 GMT

Good afternoon, everyone. There are a few things I am asking you to check.

If you have not already done so, please update to the latest software v.1101.0, available here: DOWNLOAD LINK

Try using a different USB-C cable. When connecting the cable the first time, power down the Mac. (Apple likes it this way, don't know why)

Check the sound settings on the Mac to see if the monitor is recognized as an available audio device.

Connect a different device to the port to see if audio is presented to the monitor.

If you still have issues after trying these steps, please provide the following information.

Model Number:

Software Version:

Mac Product:

Mac OS Version:

This issue is being reported over the Mac forums with several different monitor models, so I also suggest posting this information with Apple as well.

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

uservDzzILijjl — Sun, 12 Sep 2021 23:31:23 GMT

To fix the sound, try adjusting macOS "Audio MIDI Setup" app. Apple should have put these settings in System Preferences.

Hope this helps.

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

EternalLearner — Mon, 01 Nov 2021 20:19:46 GMT

Thank you for this help. Audio would not work until I found this thread. I had to combine your directions with the advice from uservDzzlLijjl:

1. I shut down my MacBookPro.

2. I plugged in the USB-C cable which came with the M7 Samsung Smart Monitor.

3. I booted my MacBookPro.

4. I opened System Preferences > Sound and selected "SAMSUNG"

5. I opened the "Audio MIDI Setup" app and was able to click on the SAMSUNG device there. I was not able to control volume controls through that app, but I can right-click (Ctrl-click) on MacBookPro Speakers or on SAMSUNG and choose that device for Sound Output and for Alerts and Sound Effects.

I'm not sure if I did another step in there somewhere, but I think that was all I did to make this work. I had been trying many things before, so maybe one of those was critical as well. Hope this helps!

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

usermPVYL8cF5i — Mon, 08 Nov 2021 12:49:36 GMT

Hey Samsung, can't you get along with Apple at least once? Please FIX this issue. It only breaks when an Apple laptop is plugged in. By using another laptop brand, it "just works".

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

Pietro — Wed, 10 Nov 2021 17:20:14 GMT

I have the same problem

Model Number: S32AM700UR

Software Version: 1101

Mac Product: MacBook Pro 16 2019

Mac OS Version: 12.0.1

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userYNhde54WRp — Tue, 16 Nov 2021 14:18:11 GMT

Same issue, Audio does not play through USB C on a Macbook Pro. How many more complaints will be needed by Samsung to fix the issue?

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userPpe0LzWPrf — Sat, 27 Nov 2021 00:40:53 GMT

I have the same issue, Macbook Pro 16" 2020 edition. I am using duel M7 monitors, sound doesn't work from either monitor. Tried creating the aggregate device in MIDI setup with no luck. Both monitors are connected with USB-C 3.1 cables. Have been unsuccessful in getting sound to come out of either monitor, individually or grouped, with the exception of the menu sounds and apps on the monitor itself.

Any solution is greatly appreciated, this is driving me nuts!

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

Members_903ijqr — Mon, 03 Jan 2022 19:31:48 GMT

same issue here please samsung solve this problem

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

cturnbull — Sun, 09 Jan 2022 01:57:16 GMT

Audio output does not work with my MacBook Pro 2019 connected to the M7 monitor via usb-c. I made sure to select SAMSUNG as the sound output source, turn up the volume of the monitor via the remote, restart my MacBook Pro, and select SAMSUNG from the Audio MIDI Setup. None of these steps worked. Also does not matter if the lid is open or closed (with or without the Apple charger plugged in). I am also running the latest version of macOS Monterey. The Audio simply does not work. The monitor is on the latest software version. Please fix this.

Model Number: LS32AM7OZUNXZA

Software Version: M-KSU2SMWWC-1210.5 , BT - S

Mac Product: MacBook Pro 2019 16-in

Mac OS Version: macOS 12 (Monterey)

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userosYDLnrGg8 — Wed, 12 Jan 2022 07:11:44 GMT

I got the same model and the same problem.

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

usermPVYL8cF5i — Wed, 12 Jan 2022 07:27:01 GMT

This solution doesn't work.

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

usermPVYL8cF5i — Fri, 17 Nov 2023 21:55:14 GMT

To everyone that's being affected by this issue: RETURN THE MONITOR AND GET A REFUND. Samsung doesn't give a about this issue so they don't deserve our money.

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userYNhde54WRp — Tue, 18 Jan 2022 01:52:41 GMT

The solution accepted as a solution in this thread does not work and it is still unresolved.

I am facing the same issue, should there be another thread for Samsung to look into it?

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userAjTldUKtlY — Mon, 31 Jan 2022 14:59:24 GMT

Same problem ! Samsung Please help us !

Re: m7 Smart Monitor not playing sound from MacBook over usb-c connection

userAjTldUKtlY — Mon, 31 Jan 2022 15:22:42 GMT

I solved it, while trying to no avail to get my MacBook Air M1 working I noticed there was an update to Monterey 12.2.
After installing it (always keeping the mac connected via USB-C) on reboot after the update the audio works without problems via USB-C on the Samsung M7 ... (Obviously I have selected Samsung in the audio output).