https://us.community.samsung.com/t5/Galaxy-Z-Flip/Galazy-Z-Flip-5-Keeps-Crashing/m-p/2620964#M9629 "...you might just want to exchange your Flip 5 for a new one... " NOTE OF CAUTION- SAMSUNG sent me a refurbished WARRANTY Replacement phone. Turned out to be an international phone not a US phone therefore I couldn't even get Care Plus. After reading all Samsung fine print, turns out they listed it but they at their discretion can send you a refurbished phone! Another bad note about their warranty policy is that your original phone that quit working under warranty carries that date with the phone they send you, therefore my original warranty expired 10 days after I received the refurbished phone. About that time the 'new phone' factory screen protector creased to the point I can't see through it. I've had nothing but problems with this refurbished phone sent by Samsung on my warranty phone. Plus I'm still paying on the original flip phone. Very disappointed never had to use a warranty service with Samsung in 25+ years Fri, 11 Aug 2023 18:55:08 GMT Lorikelli 2023-08-11T18:55:08Z