topic Re: Galaxy Buds not Connecting to Wearables in Galaxy Buds

Galaxy Buds series of products won't connect to the Galaxy Wearables app or phone

JDID — Sun, 01 Feb 2026 20:38:02 GMT

Hello,

I'm having issues connecting the buds to the wearables app.

The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".

I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.

What am I doing wrong or are the parts faulty?

Phone: Samsung S9+

thanks,

JDID

Re: Galaxy Buds not Connecting to Wearables

AdamOldAcc — Wed, 13 Nov 2019 18:39:17 GMT

Have you tried force stopping and clearing the cache and data on your Galaxy wearables app? Just to clarify have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all wi-fi and Bluetooth settings you currently have saved.

Re: Galaxy Buds not Connecting to Wearables

usergQlxYBLeCs — Sun, 17 Nov 2019 20:40:25 GMT

Hi. What was to fix here? I am having the same issue 😞

Re: Galaxy Buds not Connecting to Wearables

luhcide — Fri, 13 Dec 2019 19:47:48 GMT

Just received my Galaxy Buds and I have the same problem. Nothing seems to work, help, please.

Re: Galaxy Buds not Connecting to Wearables

SamsungJodi — Fri, 13 Dec 2019 22:05:16 GMT

Hey there!

What troubleshooting steps have you tried regarding this?

Re: Galaxy Buds not Connecting to Wearables

luhcide — Sat, 14 Dec 2019 23:13:59 GMT

Hey, I have tried everything from clearing partition cache to resetting all my settings to deleting the wearables app to reseting the buds etc. Nothing has worked yet.

Re: Galaxy Buds not Connecting to Wearables

AdamOldAcc — Sun, 15 Dec 2019 15:43:00 GMT

Thank you for that information. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

Re: Galaxy Buds not Connecting to Wearables

2Fresh — Tue, 14 Jan 2020 22:13:27 GMT

I have the same problem ...

Re: Galaxy Buds not Connecting to Wearables

SamsungJodi — Tue, 14 Jan 2020 22:34:41 GMT

@2Fresh Can you send a private message providing the full model code and the serial number so I can further look into this for you? http://bit.ly/2GGYul4

Re: Galaxy Buds not Connecting to Wearables

Ivaylo_Ivanov — Wed, 15 Jan 2020 14:15:01 GMT

Hello,

I have the exact same problem.

The buds are connected to the Phone, I can hear the music, the touch control is working, but the wearble app shows them as disconnected

Regards,

Ivo

Re: Galaxy Buds not Connecting to Wearables

Samsung_CcEpmWL — Thu, 16 Jan 2020 18:49:08 GMT

Same exact issues here! Anybody finding a fix for this?

Re: Galaxy Buds not Connecting to Wearables

userOEnH8EZ4Iz — Mon, 20 Jan 2020 03:08:33 GMT

Same problem! I've tried everything.

Re: Galaxy Buds not Connecting to Wearables

SamsungLarry — Mon, 20 Jan 2020 14:15:07 GMT

Can I have your full model code and serial number via private message?

Re: Galaxy Buds not Connecting to Wearables

Samsung_qPnZzgQ — Mon, 20 Jan 2020 14:22:25 GMT

I have same problem

Re: Galaxy Buds not Connecting to Wearables

userw20Q8V0fCu — Fri, 24 Jan 2020 22:23:03 GMT

I have the same problem as well. I don't have a Samsung phone, but I connected my galaxy pods via Bluetooth, but it won't connect to the wearables app no matter what I do.

Re: Galaxy Buds not Connecting to Wearables

Spektro — Tue, 04 Feb 2020 01:57:05 GMT

Just received my Galaxy Buds and I have the same problem. Nothing seems to work, help, please.

Re: Galaxy Buds not Connecting to Wearables

Stephanie Nikki — Tue, 04 Feb 2020 14:30:15 GMT

Hello, what troubleshooting steps have you tried?

Re: Galaxy Buds not Connecting to Wearables

Spektro — Tue, 04 Feb 2020 16:28:14 GMT

@Stephanie Nikki wrote:
Hello, what troubleshooting steps have you tried?

I tried:
- uninstall the app
- reset phone settings
- put the headphones in the case and remove after 7 seconds

Re: Galaxy Buds not Connecting to Wearables

Stephanie Nikki — Tue, 04 Feb 2020 16:34:41 GMT

Thank you for this information. May I have your full model code and serial number of your device via private message?

Re: Galaxy Buds not Connecting to Wearables

userrEvtRVuibM — Tue, 04 Feb 2020 19:39:44 GMT

I am having the same issue, However I'm curios if it is due to haveing a secure space (Workspace) when I connect it states, "Security Policy prevents data transfersby bluetooth"

it seems that would be necessary to get full functionality on the Wearable App.