topic Re: Galaxy buds- Right earbud quiet in Galaxy Buds

Galaxy buds series volume is low

user2C9IYRCqAq — Mon, 07 Mar 2022 18:17:02 GMT

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

Gear IconX left ear bud problem

userF1DWIVL7Yw — Wed, 27 Dec 2017 01:00:21 GMT

I have had my Gear IconX 2018 for a couple of months now and the left ear bud has what seemed to be is stopped working, but it is just a very low volume. when I listen to music or listen to something I only hear stuff out of my right ear bud. I don't know what to do and they were my favorite pair of head phones. Does anyone know what to do.

Re: Gear IconX left ear bud problem

userZyepMrwWpt — Wed, 27 Dec 2017 02:17:18 GMT

Hey, so earlier today I had the same issue with my left ear bud. I had just gotten them for Christmas and have only used them for a day. I researched the issue on this model, but couldn't find a solution. However, on the older models, some said to take out the black screen and clean it. As I was ready to send them back to Samsung anyway and get new ones, I went ahead and tried it out, even though I BARELY used them. I took the screen out and rubbed some type of adhesive off the screen (not ear wax). I also blew into the ear bud, just to make sure nothing was in there. I then placed the screen back on and WALAA! IT FIXED THE ISSUE! I doont how it fixed it, even I used it for just 1 day, but you can go ahead and give it a try. You could also try the placing the screen in hot water trick. Let me know if it works for you. 🙂

Re: Gear IconX left ear bud problem

ChefB — Mon, 15 Jan 2018 21:19:53 GMT

Having the same issue with my 2018 iconx. Started about a week ago

Re: Gear IconX left ear bud problem

userAd8xDhjZ5O — Tue, 16 Jan 2018 10:21:58 GMT

Hello. Im havong the exact same problem and I would like to try out your fixing method. Can i know how you take the black screen off?

Re: Gear IconX left ear bud problem

userxDBZunUJUo — Wed, 24 Jan 2018 23:49:22 GMT

Thanks for that. Fixed it for me too. Makes me wonder what the "adhesive" actually was? I wonder if it's there to hold the little black screen on the earpiece but under heat it goes gooey and blocks the speaker?

Re: Gear IconX left ear bud problem

SamsungViv — Thu, 25 Jan 2018 16:39:20 GMT

Just wanted to drop in and check on a few things.

Is this happening (no sound) in both ear pieces? Have you had a moment to check for debris or blockage on the ear buds? Lastly, is the Gear Manager and the device up to date?

Re: Gear IconX left ear bud problem

SamsungViv — Fri, 26 Jan 2018 16:43:41 GMT

Checking in to see how things are going. 🙂

Re: Gear IconX left ear bud problem

user5n2QBFh5bc — Wed, 31 Jan 2018 23:24:17 GMT

Not both ear pieces just the left one. According to the prior posts there seems to be a natural sound barrier being created by the adhesive utilized in manufacturing to keep the black filter/screen in place. My concern is that by cleaning and or submerging the screen in hot water this will render the screen unsecure and ultimately result in it becoming dislodged or possibly end up in someone's ear canal which sounds pretty dangerous.

What would you suggest as this sounds like a design flaw..? Also can you reference your support database to see if there are more cases with this issue and see if there is a safer workaround or fix that doesn't involve removing the screen?

Re: Gear IconX left ear bud problem

user5n2QBFh5bc — Wed, 31 Jan 2018 23:22:58 GMT

I am sure Samsung has more cases with this problem. Should we be bringing to the Samsung Store for replacement or are the replacements going to have the same issue?

Gear IconX left ear bud problem

userLWE8grYmnY — Wed, 31 Jan 2018 23:36:53 GMT

yeah it's happened to me I blew it and tryed to clean it but it's just totally messed up, I'm gonna send it back for a new one because this is just bloody stupid

Re: Gear IconX left ear bud problem

user5n2QBFh5bc — Thu, 01 Feb 2018 06:01:32 GMT

Yes Gear Manager & device are up-to-date

Re: Gear IconX left ear bud problem

LARRY BYRD10 — Sun, 04 Feb 2018 21:58:12 GMT

Hi everyone,

Like everyone here, I was having the same issue with my iconx. I pulled off the black screen like everyone suggested, somehow I did my differently because underneath the black screen was a thin white film between the black screen and the earbud bud. I took that off completely and replace the thin black screen. Here are the steps I took along with a pic of the piece I'm referring to.

1. removed thin black screen ( I used a letter opener to remove mine)

2. removed thin white paper or film (not sure what it is)

3. cleaned excess glue from earbud

4. re-apply black screen only

It really works I was skeptical. Now I wonder will I have to do the same to my right ear anytime soon?

Can't add pic, it is too big..lol and I took it with my note8

Re: Gear IconX left ear bud problem

userFz2Yq8XgB7 — Tue, 13 Feb 2018 19:38:50 GMT

Does that remove the water resistant quality?

Re: Gear IconX left ear bud problem

LARRY BYRD10 — Tue, 13 Feb 2018 22:16:33 GMT

My guess would be "yes". it's either that or wait 4 weeks for Samsung to replace them. only to have them do it again.

Re: Gear IconX left ear bud problem

useriCbxOWFFTg — Sat, 17 Feb 2018 01:08:42 GMT

just got it today at good price...had same issue with left bud where volume was super low...used tweezer to remove black screen & glue...then removed white paper...then put glue & black screen back...left bud sound back to normal...wonder why only left & not right...super weird but it works...

Re: Gear IconX left ear bud problem

Kreliss — Tue, 20 Feb 2018 14:26:19 GMT

Would this remove warranty? If yes, why do Samsung Moderators advise this method?

Re: Gear IconX left ear bud problem

SamsungViv — Tue, 20 Feb 2018 19:13:28 GMT

Moderators try to never suggest something that would void out your warranty, in fact we encourage against things that would. Cleaning the earbuds isn't going to void your warranty. 🙂

Re: Gear IconX left ear bud problem

Botsok — Fri, 23 Feb 2018 06:28:07 GMT

I bought mine today, actually I am using it for about an hour now and the left buds keeps on dropping randomly...

Like a screeching sound for about 1 to 3 secs. then it will continue to play the music I am listening to...

I guess I am going to return this to Samsung store where I bought it... So pissed that I've been thinking of buying this since December and now I got an issue after finally getting one....

Re: Gear IconX left ear bud problem

userYB067UKigT — Fri, 23 Feb 2018 15:50:17 GMT

How is your company not seeing that clearly there's an issue? I've swapped my pair 3 times for the same issue and everytime the right side goes out. I take such good care of them too, but it feels like if I sneeze somehow theyret not going to work . Now I'm going to have to rely on your warranty exchange process and hope to God you don't "try to fix it" and have this happen again a couple of weeks later.