topic Re: Buds 2 getting recognized as Buds 1 in Weareable app in Galaxy Buds

Buds 2 getting recognized as Buds 1 in Weareable app

userM7TjwwglMD — Sun, 10 Apr 2022 08:47:49 GMT

My Galaxy buds 2 are recognized as Galaxy buds 1 in Wearable app on my phone. All functions are working normally, i can toggle ANC directly in bluetooth settings of the device, but when it comes to updating software, buds settings i am getting forwarded into Weareable app which downloads Galaxy buds manager instead of Galaxy Buds 2 manager, i can see the UI designed for the earlier product and ia cannot connect in the app. I am guessing that it has to do something with the recent 306 audio update. I tried clearing app cache and installing Buds 2 manager on my own, but i does not do anyting.

Re: Buds 2 getting recognized as Buds 1 in Weareable app

krayzie15 — Sun, 10 Apr 2022 13:38:38 GMT

I have the buds 2 and just did a software update weeks ago and no problem here

Re: Buds 2 getting recognized as Buds 1 in Weareable app

Samsung_Moderator — Mon, 11 Apr 2022 16:06:15 GMT

Thank you for reaching out. I can certainly understand your frustration with the buds not showing up properly in the app. I would be happy to look into this further for you. Can you please provide me with your full model number and the serial on the bottom of your Galaxy buds 2 charging case in a private message: https://bit.ly/3fbRevo

Re: Buds 2 getting recognized as Buds 1 in Weareable app

TheHeroCove — Thu, 14 Apr 2022 23:34:14 GMT

I'm also having this problem! I thought it was just a unique issue, and it's really annoying considering I just replaced my Galaxy buds plus with the buds 2

Is there any word on a fix for this?

Re: Buds 2 getting recognized as Buds 1 in Weareable app

userM7TjwwglMD — Fri, 15 Apr 2022 07:52:55 GMT

The response I got from moderator was, that that can't help me, because my buds are not on USA serial numbers....

Re: Re: Buds 2 getting recognized as Buds 1 in Weareable app

TheHeroCove — Fri, 15 Apr 2022 13:03:04 GMT

Mine are and I'm also having this issue so I went ahead and talked to the technical team.

Re: Re: Buds 2 getting recognized as Buds 1 in Weareable app

userM7TjwwglMD — Fri, 15 Apr 2022 13:10:36 GMT

I would be grateful if you could pass me a possible solution

Re: Re: Re: Buds 2 getting recognized as Buds 1 in Weareable app

TheHeroCove — Fri, 15 Apr 2022 13:15:52 GMT

I already have a repair process set up for them because the ones I have are still under warranty, but I'm hoping the issue is software side and not with the buds themselves. If that is the case, then at least they'll look the app and probably push out an update that fixes this.

But if it is the buds, then they just need to be replaced

Re: Re: Re: Buds 2 getting recognized as Buds 1 in Weareable app

userM7TjwwglMD — Fri, 15 Apr 2022 13:21:06 GMT

It really looks like a software problem, I also have a warranty so replacing won't be a problem. Thanks for a response.

Re: Buds 2 getting recognized as Buds 1 in Weareable app

userM7TjwwglMD — Wed, 20 Apr 2022 10:08:16 GMT

Latest update and cache wipe before launch fixed this issue