topic Re: Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs in Galaxy Buds

Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

DigitalMd2 — Sat, 01 Jul 2023 11:46:42 GMT

Samsung has a bug in all their earbuds when connected to Windows PC. The mic volume is extremely low no matter what you do, and because of this you can't really use the buds with Teams or Zoom or telecoms. This has been a known problem for years reported by many many users and they haven't fixed it. I have other Bluetooth earbuds that work very well with Windows for telecoms and such, but not the Galaxy Buds 2 Pro. Talked to Samsung support and they don't acknowledge the issue just give you generic tips, none of which work.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

KNNichols — Thu, 20 Jul 2023 17:11:35 GMT

I've discovered the same issue with my Buds Pro 2's when in use with my Windows PC. Please post if you discover a fix.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

DigitalMd2 — Thu, 20 Jul 2023 21:58:30 GMT

I wish, but no one seems to have a solution and Samsung support is useless on the topic. This issue has been the same in several models over several years. I am switching to Sony WF-1004 buds. They work so much better and sound great for calls or music. I will say the Samsung Earbuds 2 pro are a lot more comfortable though, if only they worked.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

alcor8 — Fri, 11 Aug 2023 19:28:42 GMT

today has been so frustrating! I invested in samsung smartphone and laptop and buds 2 pro expecting a seamless user experience for wfh. glad to see I'm not alone in facing this issue but incredibly disappointed to read this is a longstanding problem and they're not addressing it!!!!!

Re: Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

DigitalMd2 — Fri, 11 Aug 2023 20:06:05 GMT

Yep and the only solution is return the Samsung buds and get a different brand. I went with Sony but Jabra works well too

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

Samsung_Moderator — Wed, 16 Aug 2023 18:04:49 GMT

Hello, There.

Thank you so much for posting this. Samsung is looking into this situation further and would like to gather additional details and logs from the device to determine why this could be occurring.

We would ask that anyone experiencing these symptoms submit an error report. In the details include the following hashtag: #SCommunity4

Also, we ask that you please make sure that when you submit the error report that the issue is presenting itself at the time of reporting.

Steps to submit an error report via wearables Application:

Thank you so much for bearing with us, and make sure to keep your devices up to date with the latest software!

1. Launch the Wearable app icon Galaxy Wearable app

2. Tap on 3 lines icon

3. Select Contact Us

4. Tap on Error Reports

5. Tap on Frequency

6. Choose between Once, Often, or Sometimes

7. Tap on the text box and explain the issue you are facing with your Galaxy device. If you would like to add any screen recordings or screenshots to your error report tap on the paperclip icon. Once you are ready to send your error report select send icon Remember to include #SCommunity

We will be marking our post as the solution, so it will float this to the top for everyone to see, the thread will be left open.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

SamsungJustin — Fri, 06 Sep 2024 01:38:41 GMT

Hello, Everyone. Just wanted to follow up to see if these symptoms have been resolved. If so, did it occur after a recent update? If Not, can you please try the following?

1.) Connect the buds to your phone again.

2.) In the Galaxy Wearables app change the touchpad function to volume up

3.) Switch back to your computer and turn the volume up on the buds until you hear the max volume beep.

4.) (Optional) Switch back to your phone change the touchpads to whatever you want and when you switch back to your computer you should be fine with volume.

Within the bluetooth and devices settings under devices look for an option for "LE Audio...". Try turning this off.

If you're still having issues with the volume, you may want to get it evaluated by a technician: http://www.samsung.com/us/support/service

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

jum8 — Thu, 09 Nov 2023 20:38:46 GMT

I have the same issue. I've tried what you said but the mic is still too low

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

DigitalMd2 — Thu, 16 Nov 2023 16:37:31 GMT

You didn't fully read the problem. It's not the listening volume, that's fine, its the microphone volume when you need to use the buds for a meeting or phone call and talk. The mic volume cannot be raised enough to be usable. This is a long standing issue with Samsung devices that does not occur with most other vendors devices when used on Windows PC.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

LeoWyatt89 — Wed, 22 Nov 2023 14:29:55 GMT

Just FYI, I saw this same question on the windows community - It seems to be a computer issue, not a Samsung one - https://answers.microsoft.com/en-us/windows/forum/all/windows-10-and-samsung-buds-pro-2-you-have-two/875acb56-b208-461a-88f9-56eb3a3268a5

Re: Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

DigitalMd2 — Wed, 22 Nov 2023 15:33:35 GMT

Not a computer issue. My Sony earbuds work perfectly with the pc as well as my older Jbl buds. It's Samsung specific. And it makes the Samsung buds unusable for meetings and calls from the Pc.

Galaxy Buds 2 Pro low mic volume on Windows computer

WL Chi — Tue, 30 Jan 2024 01:26:33 GMT

Astroid has asked same questions on topic "Galaxy Buds 2 Pro unusable low mic volume on Windows PCs". However, SamsungJustin Community Manager misunderstood the question. The question is about "mic" has low volume when you try to use Buds for Teams, Zoom for other software for audio input, not listening volume. I have 5 Buds and non of them is working normally on any PCs. Please check and provide solution.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

And4 — Wed, 14 Feb 2024 16:18:12 GMT

Hi Justin,

maybe you didn't catch the issue, but it isn't about the volume that you hear from the earbuds connected to the PC; it's about the microphone. On the other side of a Teams call, or whatever requires the use of your voice using the earbud's microphone, they can't hear my words when I'm talking.

Best regards.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

DigitalMd2 — Wed, 21 Feb 2024 20:08:24 GMT

Still no resolution to this. As far as I could chase it, it seems Samsung Bluetooth devices report their Bluetooth device type incorrectly to Windows device manager

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

Marie-Louise — Mon, 27 May 2024 10:07:32 GMT

Hi, still this problem occurs, no updates yet from how to resolve? As above 'solution' doesn't work.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

nyam — Fri, 07 Jun 2024 17:00:09 GMT

I have the same issue. I've tried what you said but the mic is still too low, the people that i speak with using video chat like Facebook messenger cannot listen what I say

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

VladN — Thu, 13 Jun 2024 11:59:24 GMT

Why is this marked as a solution? The actions you suggest would not change the microphone volume, just the volume of the audio you hear.

They are almost unusable on Slack on Windows, they do however work fine on Slack on Android and Discord on Windows. I will try them with Zoom on Windows today, if they don't work well I may have to return them.

I just did a test with their volume set in Windows at 100% for the microphone, and Windows reports between 5% and 11% volume level coming from their microphones:

And this is how it looks recording in Audacity. On the left, a Logitech Microphone. On the right, the Samsung Buds:

Both recordings were done with the microphone volume set to 100% in Windows.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

userX327tMyixe — Mon, 19 Aug 2024 14:58:54 GMT

Same issue with Buds 3. Mic only goes to about 11% even though I have it set to max volume for the mic input.

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

Jucytec — Thu, 12 Sep 2024 19:11:01 GMT

using it in an office setting i get only about 15% and i'm being pretty loud

Re: Galaxy Buds 2 Pro unusable low mic volume on Windows PCs

CyborgSM — Thu, 17 Oct 2024 04:15:53 GMT

This is not a solution! At all!. he didn't even understand the question. Samsungs incompetence here is astounding. Galaxy buds Mic volume issue on windows calls is discussed in reddit, twitter and samsung forums. sony or other similar brands seems to work just fine. I did not know until i used the buds on windows. I don't want to have a separate tws for windows. I should have gone for sony. Probably this samsung issue is a planned wall garden to force ppl into buying galaxy laptops. Too bad. My opinion on samsung changing on lot of fronts. There turning more anti-consumer day by day.