https://us.community.samsung.com/t5/Galaxy-Buds/Auracast-Questions/m-p/2690625#M31020 <P style="margin: 0;">Hi everyone! We want to thank you all for being part of the Community and for bringing this to our attention. We will be happy to try and get this resolved for you.&nbsp;</P> <P style="margin: 0;">Has anyone done a factory reset from the Wearables app? <A href="https://www.samsung.com/us/support/troubleshooting/TSG01218103" target="_blank" rel="noopener">https://www.samsung.com/us/support/troubleshooting/TSG01218103</A></P> <P style="margin: 0;">We would like to gather some additional information to see if we can get this over to the developers.&nbsp;(For those that have already posted, please update your posts to include the information.)</P> <P style="margin: 0;">Please provide the following:</P> <P style="margin: 0;">Model code of Buds:</P> <P style="margin: 0;">Software version of Buds and Wearables app:</P> <P style="margin: 0;">Model code of phone connecting to:</P> <P style="margin: 0;">Software version of phone:</P> <P style="margin: 0;">Country located:</P> <P style="margin: 0;">Service provider:</P> <P style="margin: 0;">Please also submit an error report through the Wearables app. <A href="https://www.samsung.com/ie/support/mobile-devices/how-do-i-send-an-error-report/" target="_blank" rel="noopener">https://www.samsung.com/ie/support/mobile-devices/how-do-i-send-an-error-report/</A></P> Sat, 14 Oct 2023 00:11:46 GMT Samsung_Moderator 2023-10-14T00:11:46Z