topic Buds Pro 3 Ear tip ripped off trying to replace in Galaxy Buds

Buds Pro 3 Ear tip ripped off trying to replace

userFAUOL1FBT2 — Sat, 20 Jul 2024 19:38:20 GMT

I just received my Buds Pro 3 today and wanted to replace the ear tips. One came off ok, the other ripped. Not a good start 😞

Samsung or is it Apple?

Peitho — Sat, 20 Jul 2024 02:01:24 GMT

Hi. I choose to buy Samsung because they design their devices with the user in mind. The Galaxy Buds2 fit my ear and are streamline so I don't worry they will fall out. Now The Buds3 are just shaped like the Apple product that is not comfortable to wear and get knocked out of my ear everytime I brush my hair back. Looks like I won't be buying Samsung Buds again.

Re: Samsung or is it Apple?

Robin621k — Sat, 20 Jul 2024 02:13:28 GMT

You can return them if you don't like them.

Re: Re: Samsung or is it Apple?

Harpbri — Sat, 20 Jul 2024 03:24:01 GMT

It's not a matter of not liking them, the right one literally scratches my ear. Even if they had arrived in mint condition I'm a bit disappointed for $249. I will be returning them for sure and sticking with the Buds2 Pro.

Re: Buds Pro 3 Ear tip ripped off trying to replace

justtryingtohelp — Sat, 20 Jul 2024 19:50:58 GMT

Yep. Samsung knows about the problem and are halting shipments to get a handle on the quality control
https://www.sammobile.com/news/galaxy-buds-3-pro-quality-control-issues-pause-pre-orders-korea/

Re: Buds Pro 3 Ear tip ripped off trying to replace

Robin621k — Sat, 20 Jul 2024 19:55:20 GMT

I haven't had to replace tip. Medium is a perfect fit!

Re: Buds Pro 3 Ear tip ripped off trying to replace

MrChiCityJ — Sat, 20 Jul 2024 21:14:28 GMT

I had both sides rip. The part you are suppose to flip up tore at the base of the hard plastic and then the other side everything came off except for the hard plastic. Had to find something to pry the plastic off the ear piece. Decided to change ear tips after using buds for a day and having them fall out my ear after a couple of minutes.

Re: Buds Pro 3 Ear tip ripped off trying to replace

sugar69 — Sat, 20 Jul 2024 21:18:47 GMT

Yeah its like a sweet spot u need to pull at to get it off safely. I had mine ripped too but i dont really care much sinc eim not using that size

Re: Buds Pro 3 Ear tip ripped off trying to replace

userljnFQHZpjF — Tue, 23 Jul 2024 02:57:10 GMT

Had one of mine rip. I contacted Samsung, and they are replacing them.

http://www.samsung.com/us/support/service/location or 1-800-726-7864.

Re: Buds Pro 3 Ear tip ripped off trying to replace

userFAUOL1FBT2 — Sat, 20 Jul 2024 21:43:56 GMT

That's what I'm doing now.

Re: Buds Pro 3 Ear tip ripped off trying to replace

userFAUOL1FBT2 — Sat, 20 Jul 2024 22:20:46 GMT

I've tried to get replacement tips by calling Samsung. I was transferred three times and when I finally got the correct group, they wanted a picture of the damage. I guess I was out of patience at this point and told them I just wanted replacements but no luck. I told the person I should just send them back and she hung up the phone! Samsung, if you're out there please fix this.

Re: Buds Pro 3 Ear tip ripped off trying to replace

Mtntrekker01 — Sun, 21 Jul 2024 00:54:47 GMT

Yep, same exact experience. They just hang up. Probably haven't been given a resolution path yet. I almost feel bad for the support teams....they are going to get a lot of call in the few days.

Re: Re: Buds Pro 3 Ear tip ripped off trying to replace

userFAUOL1FBT2 — Sun, 21 Jul 2024 01:47:08 GMT

Fed up. Buds pro then Buds Pro 2.... problems with fitting now Buds 3 pro..... I'll sell this garbage and buy some pixel buds.

How to remove the plastic ring, once the ear tip is torn

H2osw — Wed, 24 Jul 2024 00:53:58 GMT

How do you remove the plastic ring? I've tried tweezers, a knife, and my fingers.

Re: How to remove the plastic ring, once the ear tip is torn

GaryB82 — Wed, 24 Jul 2024 01:05:54 GMT

I had to slide a pair of needle tweezers in between the grill and the lip and pop off the piece on mine

Re: Re: Re: Samsung or is it Apple?

jspenceolson — Wed, 24 Jul 2024 02:54:04 GMT

Good for you. But before you do that, test out the standard Buds3. Or try different silicone tips before returning.

Re: Re: Re: Re: Samsung or is it Apple?

Harpbri — Wed, 24 Jul 2024 03:02:08 GMT

They are currently back in Samsung's hands. I have a brand new set of Buds Live so I'm set on buds for now. Maybe the Buds4 Pro?

Re: Re: Re: Re: Re: Samsung or is it Apple?

jspenceolson — Wed, 24 Jul 2024 03:06:10 GMT

Maybe so! If you ever vention outside of Samsung, Sony XM5 Buds are amazing, so are the Bose Ultra Buds. Hope you enjoy your Buds Live though!