topic Re: Galaxy Buds 3 Pro in Galaxy Buds

Galaxy Buds 3 Pro not properly charging

Icy9739 — Thu, 25 Jul 2024 22:52:23 GMT

I have a problem with them with the charging, the earbuds won't properly sit in the case to charge, I'll place them in the case and I'll have one come out halfway charged and the other one fully charged, how do I fix this?

Re: Galaxy Buds 3 Pro

MrXGeekX — Thu, 25 Jul 2024 02:54:24 GMT

If your Galaxy Buds 3 Pro aren’t charging properly, try cleaning the charging contacts on both the earbuds and the case, and check for any obstructions or misalignment. Reset the earbuds by holding the touchpads for 7 seconds, and ensure they have the latest firmware via the Galaxy Wearable app. Test with a different charging cable or adapter to rule out accessory issues. Examine the earbuds and case for physical damage,

Re: Galaxy Buds 3 Pro

Noobie — Thu, 25 Jul 2024 02:55:09 GMT

It's because you've didn't leave in the earbuds for long in order for both of them to be fully charged. It's a normal thing

Re: Re: Galaxy Buds 3 Pro

Noobie — Thu, 25 Jul 2024 02:56:15 GMT

But as for the other problem. Make sure nothings blocking it from charging

Re: Re: Galaxy Buds 3 Pro

Icy9739 — Thu, 25 Jul 2024 02:59:30 GMT

Alright thank you

Re: Re: Galaxy Buds 3 Pro

Icy9739 — Thu, 25 Jul 2024 02:59:53 GMT

I'll put them in at the same time, it's something else

Re: Re: Re: Galaxy Buds 3 Pro

MrXGeekX — Thu, 25 Jul 2024 03:00:39 GMT

Re: Re: Re: Galaxy Buds 3 Pro

Noobie — Thu, 25 Jul 2024 03:01:54 GMT

Before you've put it in, were both of them at the same percentage or different.

Re: Re: Re: Re: Galaxy Buds 3 Pro

Icy9739 — Thu, 25 Jul 2024 03:08:41 GMT

Same, I just got them so idk might be lent in there I have to check

Re: Re: Re: Re: Re: Galaxy Buds 3 Pro

Noobie — Thu, 25 Jul 2024 03:09:10 GMT

Might be a battery issue

Re: Re: Re: Re: Re: Re: Galaxy Buds 3 Pro

Icy9739 — Thu, 25 Jul 2024 03:09:29 GMT

Hopefully not

Re: Re: Re: Re: Re: Re: Re: Galaxy Buds 3 Pro

Noobie — Thu, 25 Jul 2024 03:09:47 GMT

Yea hopefully.

Re: Galaxy Buds 3 Pro

Samsung_Moderator — Thu, 25 Jul 2024 22:51:49 GMT

Hello Icy9739, Welcome to the Community. We understand the concern with the Buds 3 Pro not charging properly.

Here are some steps that may help:

Use the included charging cable and connect to a USB charger
Check to be sure the case is charging correctly
Verify there is no debris in the charging cradle pin connectors
Check to be sure there is no debris in the charging connect on the Galaxy Buds
Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case

If there is still a concern with the earbuds charging, it is recommended to have them evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html