topic Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's in Galaxy Buds

Buds 3 Pro microphone connectivity issue with Windows 11 PC's

kaylo — Tue, 06 Aug 2024 20:46:29 GMT

Has anyone been able to connect their Buds 3 Pro to a Windows 11 PC to use as a headset/microphone successfully? I've tried repairing, installed the buds app, and used different apps to test the microphone, but it almost never works. Teams/Zoom calls simply don't recognize the buds as a microphone.

This is incredibly disappointing, and prevents me from using these as a daily earbud.

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

Robin621k — Tue, 06 Aug 2024 21:12:26 GMT

Have you turned off Seamless Connection in the Wear app?

I think it is on by default!

Re: Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

kaylo — Tue, 06 Aug 2024 21:27:38 GMT

Yes, I have disabled it. It had no effect.

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

Samsung_Moderator — Tue, 22 Apr 2025 14:51:49 GMT

Hello kaylo, Welcome to the Community. We understand how disappointing it is to not be able to use the Buds 3 Pro with the PC.

Try the following:

1. Remove the buds from the Bluetooth settings on the PC.

2. Make sure the Galaxy Buds app is downloaded and fully updated on the PC. https://apps.microsoft.com/detail/9nhtlwtkfznb?hl=en-US&gl=US

3. Make sure the Bluetooth drivers on the PC are fully updated.

4. Put the earbuds in pairing mode.

5. Try to connect to the earbuds from the Wearables app.

This video provides steps and additional suggestions for connecting the earbuds. https://www.youtube.com/watch?v=kHpSKh6FHiU

Have you tried resetting the buds and then reconnecting them? https://www.samsung.com/us/support/troubleshooting/TSG01218103/

If the troubleshooting throughout this thread does not help, we recommend submitting an error report. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Re: Re: Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

Robin621k — Tue, 06 Aug 2024 21:32:02 GMT

I found this video on YouTube on how to get mics working. Hope it helps

https://youtu.be/EqezNIX2lVI?si=g6YYQYfMvSg-KiAA

Re: Re: Re: Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

kaylo — Tue, 06 Aug 2024 21:49:17 GMT

This did not work.

Re: Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

kaylo — Tue, 06 Aug 2024 21:49:49 GMT

It is only connected to one device at a time. I reset it but it still does not work.

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

Rich_PA — Wed, 07 Aug 2024 17:04:21 GMT

I'm having the same problem... tried all the items above. It worked for a bit, then audio is so bad people can't hear me or there is no audio

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

kaylo — Thu, 08 Aug 2024 22:26:53 GMT

This seems to be a common issue, per this Reddit thread:

Buds3 Pro issues with Windows PC : r/galaxybuds (reddit.com)

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

user_rtxuyijknhpo — Fri, 09 Aug 2024 17:59:21 GMT

I had issues as well. It also wouldn't let me go back to my phone without having to reset the headphones and re-adding it to my phone. And are we not able to have these connected to multiple devices?

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

I_FOX_I — Mon, 12 Aug 2024 10:25:59 GMT

In my case the microphone does not work at all. It is visible in the system and all apps see it, but the recording sound is full of interferencing sounds and scratches. The same thing with trying to record the voice on windows recording app. Using Windows 11, I have all latest drivers and Buds App installed. What is worse, the sound of the buds connected to the Windows laptop is awful, like MONO sound. No such issues with the phone. There is a full thread on Reddit https://www.reddit.com/r/galaxybuds/comments/1e604dy/buds3_pro_issues_with_windows_pc/ with many people having this issue. SAMSUNG please make something it is a shame.

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

Gellanium — Wed, 14 Aug 2024 07:43:38 GMT

Same here. Mic not working with windows.

Re: Buds 3 Pro microphone connectivity issue with Windows 11 PC's

Samsung_Moderator — Wed, 14 Aug 2024 19:36:42 GMT

We are sorry to hear the troubleshooting has not helped. We recommend submitting an error report in the Members app. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/