topic Re: Buds 3 Pro intermittent disconnecting/reconnecting during calls after latest update in Galaxy Buds

Buds 3 Pro intermittent disconnecting/reconnecting during calls after latest update

cDbA7db — Thu, 24 Oct 2024 14:32:10 GMT

I updated my buds on the 17th (update v R630XXU0AXJ1) and have started having issues during calls where my buds will disconnect intermittently every couple of minutes and reconnect by itself automatically. The sound while I'm wearing them is of a familiar Bluetooth disconnect/reconnect sound. I have this paired with a Z Fold 3 which is also on latest.

I've already tried and testing after each attempt:

Turning off Switch calls to phone when both earbuds removed feature
Restarting Bluetooth
Restarting phone
Reset earbud in Galaxy Wearable app

I've tested different headphones, and it's only with the Buds Pro 3s after update, and it's only a problem for calls. It works fine for just music, so I'm guessing it's some issue with the Bluetooth when it needs to send/receive rather than just receive.

Anyone else run into this issue and have a fix?

Re: Buds 3 Pro intermittent disconnecting/reconnecting during calls after latest update

Samsung_Moderator — Thu, 24 Oct 2024 23:01:14 GMT

Hello, Welcome to the Community. We understand the frustration of trying to use the earbuds during calls and having them disconnect and reconnect.

When you restarted the Bluetooth, did you go through the following steps?

Settings>General Management>Reset>Reset Wi-Fi and Bluetooth settings

Please submit and error report using the following steps immediately after experiencing the disconnect/reconnects with the earbuds. https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

You can use the following link to find a list of service centers in the U.S. that can evaluate the earbuds: http://www.samsung.com/us/support/service/location or to ship the earbuds to Samsung service center, contact customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html