topic Re: Earbuds causing vertigo in Galaxy Buds

Earbuds causing vertigo

IRStaten — Thu, 30 Jan 2025 14:18:50 GMT

Just a warning to all, I wear my buds once in a while. I was admitted to the hospital 2 days ago with vertigo. I'm tossing these and will NEVER use any type of ear bud. The ear buds caused "crystals" to fall behind the bone in the ear ? This is what doctors are telling me. If anyone has headaches or hearing loss, itchy ears and you use ear buds, stop and discontinue !!!

Re: Health issue

Dunamai77 — Thu, 30 Jan 2025 14:17:27 GMT

How often do you wear your earbuds? I don't wear mine a whole lot--usually just at the gym or maybe a little at the office. I have never had any issues. My guess is that you can probably have problems no matter the brand of earbuds if you wear them too frequently.

Re: Earbuds causing vertigo

Samsung_Moderator — Thu, 30 Jan 2025 14:19:40 GMT

Hello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.

Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.

The quickest way to reach this specialized team is by calling 1-800-726-7864.

Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.

If you don’t wish to call, I would recommend speaking with our Live Chat team.