https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-FE-ANC-still-can-hear-noise-NOT-WIND/m-p/3236193#M36765 <P dir="auto" style="margin: 0;">Hello TheRealVoice, Thanks for being part of the Community. We understand how frustrating it is to experience noise when wearing your earbuds.</P> <P dir="auto" style="margin: 0;">Make sure the phone, earbuds, and all apps are fully updated.</P> <P dir="auto" style="margin: 0;">Just for reference, we will post a link to using the Active Noise Canceling for blocking the background noises. <A href="https://www.samsung.com/us/support/answer/ANS10001322/" target="_blank" rel="noopener noreferrer">https://www.samsung.com/us/support/answer/ANS10001322/</A></P> <P dir="auto" style="margin: 0;">We also recommend checking the fit of the earbuds. This link contains steps:&nbsp;<A href="https://www.samsung.com/us/support/answer/ANS10003519/" target="_blank" rel="noopener noreferrer">https://www.samsung.com/us/support/answer/ANS10003519/</A></P> <P dir="auto" style="margin: 0;">Try resetting the earbuds: <A href="https://www.samsung.com/us/support/troubleshooting/TSG01218103/" target="_blank" rel="noopener noreferrer">https://www.samsung.com/us/support/troubleshooting/TSG01218103/</A></P> <P dir="auto" style="margin: 0;">If you continue to hear the noise after verifying settings and checking the fit, and the reset does not help, we recommend submitting an error report in the Members app. <A href="https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/" target="_blank" rel="noopener noreferrer">https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/</A></P> <P style="margin: 0;">Additionally, you can have the Buds FE evaluated by an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the evaluation: <A href="http://www.samsung.com/us/support/service/location" target="_blank" rel="noopener noreferrer" aria-describedby="audioeye_new_window_message">http://www.samsung.com/us/support/service/location</A>&nbsp;or by contacting customer support at 1-800-726-7864.</P> <P style="margin: 0;">For assistance outside the U.S., please use this link: <A href="https://www.samsung.com/us/common/visitlocationsite.html" target="_blank" rel="noopener noreferrer" aria-describedby="audioeye_new_window_message">https://www.samsung.com/us/common/visitlocationsite.html</A></P> Thu, 15 May 2025 15:55:51 GMT Samsung_Moderator 2025-05-15T15:55:51Z