https://us.community.samsung.com/t5/Galaxy-Buds/Iconx-2018-Mesh-Kit/m-p/748663#M4474 <P><a href="https://us.community.samsung.com/t5/user/viewprofilepage/user-id/8837313">@dlgraham</a> Thank you so much for reaching out to us for assistance with your IconX earbuds.<BR /> <BR /> Can you send me a private message here with the below information:&nbsp;<A href="http://bit.ly/2JH2rq2" target="_blank">http://bit.ly/2JH2rq2</A></P> <P><BR /> Are you currently experiencing&nbsp;audio issues with the device?<BR /> Full model code and serial number?&nbsp;</P> <P>Full Name:<BR /> Street address:<BR /> Email Address:<BR /> Best Contact Number:<BR /> Alternate Telephone Number: (If Available)<BR /> Place of Purchase:<BR /> Bill of Sale:</P> Sun, 21 Jul 2019 16:47:14 GMT AdamOldAcc 2019-07-21T16:47:14Z