topic Re: Ice Maker Keeps Freezing in Kitchen

Ice Maker Issues (not making ice, freezing, etc.)

usertGuuIwakis — Wed, 13 Dec 2023 01:10:53 GMT

Having the same problem with Samsung ice maker freezing up not making ice. I have to use the blow dryer to thaw it out weekly. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. It's a default in factory refrigerator. All of them should have been recalled by Samsung. Samsung is coming out tomorrow to fix it again. We should all demand a replacement refrig.

Re: Ice Maker Keeps Freezing

userYD0baayElb — Tue, 08 Sep 2020 19:31:09 GMT

We have RF23M8070SG/AA with the same problem. Ice maker freezes over. We hada service on it , and the technician caulked the outside of the icemaker, but that did not work. I had to clear the ice almost weekly. Currently the icemaker is frozen over to the point I can't even remove the icebucket. Ive turned the water off and we dont use the icemaker at all. This is the most frustrated purchase we made. I planned to purchase a Samsung TV but after this experience I dont think I will. Very dissapointed. The fridge looks nice, but that's about all it does....

Re: Ice Maker Keeps Freezing

user85T6hzzIAx — Thu, 17 Dec 2020 19:05:27 GMT

Me Too! I've been doing the

1. Defrost with hair dryer

2. Clean out the ice

3. Clean up the mess

It takes about forty-five minutes then you need to wait a day for the ice to actually populate the bucket.

THen you need to do it again in two months - or less.

You can try all the fuzzy wuzzy stuff they suggest but there is and always was a serious flaw in the design and the problem will keep recurring.

I read on these boards that they NOW have a newly designed ice-maker that doesn't have the problem but it costs $450.00 installed. Check with the repair companies on that price.

My refrigerator is four years old and out of warranty although I started contacting the company before the warranty was expired and they didn't have a solution. Just a lot of fuzzy wuzzy.

So instead of making it right for the customers who paid a lot of money and have been suffering with this refrigerator with faulty ice maker and it's design flaw - it's tough toenails, Toots.

I'm exhausted dealing with this problem every two months for four years.

They will probably take this down so I'll check back

Re: Ice Maker Keeps Freezing

user8V0wSAAaHL — Tue, 08 Sep 2020 19:28:41 GMT

My RS25J500DSG/AA has a problem where ice builds up in the cavities both in front of and behind the fan nearab of ice to form the top of the freezer side.

We get poor ice production, then over time the fan starts to clatter, and even stops turning.

I've removed the back panels to expose a solid slab of ice one inch thick, a foot wide and over a foot tall. There is a second panel behind that, the panel the fan connects to, that also allows a thick ice slab to form.

Defrosting with a hair dryer is now a monthly chore.

Re: Ice Maker Keeps Freezing

usersAJbbe6IVS — Tue, 08 Sep 2020 19:28:18 GMT

The ice maker on my RF28HFEDBSR stopped working.

I have forced defrost but no luck

any ideas

Re: Ice Maker Keeps Freezing

userYD0baayElb — Tue, 08 Sep 2020 19:28:09 GMT

I'm considering a stick of dynamite....

but you can try to reset the icemaker, replace the water filter and make sure you water line still provides water.... Mine constantly freezes over, so slightly different problem....

Re: Ice Maker Keeps Freezing

userKpVC9vVAGz — Fri, 04 Sep 2020 20:33:44 GMT

I have tried the long list of things to do to try to get my ice maker from freezing up and I'm tired of having to defrost a $2000+ refrigerator ice maker. After reading everyone else having the same issue with no resolve I don't expect much help now other than to say I'm not the only person that has said never buy a Samsung...anything they make. Your customer service is the worse I have ever seen.

Re: Ice Maker Keeps Freezing

useroxRwRRuFiR — Tue, 08 Sep 2020 19:27:14 GMT

Get the foil tape from homedepot and put it at the bottom of the icemaker outside were it meets the inside left in your fridge air is getting in to the ice maker . I found this solution on youtube and it has worked 10 times better . Hope this helps

Re: Ice Maker Keeps Freezing

trp1010 — Tue, 08 Sep 2020 19:27:00 GMT

I have read how may others have had the same issue I have experienced since I have purchased this expensive refrigerator. Model RF28JBEDBSG/AA. There has to be something wrong with the engineering of this in-refrigerator ice maker. Perhaps the insulation is not sufficient which is why the ice maker keeps freezing up, or perhaps Samsung needs to think about putting in a seperate defrost cycle. I am almost wondering if there are enough of us having the same issue that Samsung will not address, would we have a class action suit on our hands. If anyone found a long term fix, please share. I ended up buying a countertop ice maker for now.

Re: Ice Maker Keeps Freezing

user0uA6SnLdvQ — Tue, 08 Sep 2020 19:26:51 GMT

I purchased a samsung rf28hmedbsr/aa refrigerator and for the past year or more I need to defrost my ice maker because the top is completely covered with ice. I have to defrost this fridge once every couple months. I just did it again last week and started searching for solutions and came across this class action suite. it's very obvious that there are hundreds if not thousands of people dealing with the same issue why is Samsung ignoring this? I purchased this model because it had a great ratings in consumer reports but now I can see I was mislead.

Re: Ice Maker Keeps Freezing

userkMPJukoswT — Sun, 25 Oct 2020 20:50:07 GMT

This sounds just like our story!! We had given up and just took out the insert and love without ice. Feel really frustrated and like we've been ultimately been told tough luck/deal with it

Re: Ice maker keeps freezing over

userlOVSu4hQc3 — Fri, 11 Dec 2020 16:58:07 GMT

Samsung wont fix it. We actually had one of their techs blame us for the problem. Saying we didnt keep the outside of the fridge clean. That tells you how bad it is.

Re: Ice Maker Keeps Freezing

userlOVSu4hQc3 — Thu, 10 Sep 2020 22:00:38 GMT

Its pretty bad we have all these posts and Samsung chooses not to fix their problem. We have gone to a counter top ice maker also due to our 3 thousand dollar frisge after 2 years decided not to work properly. We also have temp gauges in both the fridge and freezer aection because the Temp displays the wrong temp and we have to unplug it every couple of days to reset it. JUNK..!!!!

Re: Ice Maker Keeps Freezing

userlOVSu4hQc3 — Fri, 11 Dec 2020 16:56:38 GMT

Due to Samsungs non response to anything ive tried to contact them with. We actually got blamed for the problem by a tech saying we didnt keep the outside of the fridge clean enough..? Are you serious..??

Ice Maker Keeps Freezing

user6ZQENZZyc9 — Sun, 25 Oct 2020 20:50:21 GMT

Still having continuous ice maker problems. Defrosting a few times a week is an unacceptable solution. At this point I've given up. It's sad when you have a $2500 refride and you have to buy a counter top ice maker so that kids can actually have ice. Samsung is no help. They try to cover up the problem and continue to make the same design.

Re: Ice Maker Keeps Freezing

userCdCv0br2l7 — Sun, 13 Sep 2020 13:38:18 GMT

This seems to be such a regular problem on the Samsung refrigerators that the owner's manual addresses it. Rather than take measures like ordering filters, adjusting water pressure or defrosting, I just accept it as a product defect and fix it the simple way about once a month. Just remove the ice bucket and then use a long knife or screw driver and scrape off the frost on the roof of the compartment. Then, chip away at the ice stuck on the right upper side. Clear the fallen ice chips into a cocktail glass and add your favorite beverage. Replace the ice bucket so it snaps into place. The unit will then start making ice again over the next 12 hours. The chipping process only takes about 10 minutes. Just accept this as a regular duty like adding air to your tires. No stress!

Ice maker keeps freezing

userMoEO3YLCJq — Tue, 15 Sep 2020 04:11:57 GMT

Samsung refrigerator ice maker freezes over. Use hair dryer to defrost. Repeat every two months. 4 year old fridge. Out of warranty. Very frustrating. Request help from Samsung to fix or replace the ice maker. Model is RF263BEAEBC. Made in Dec 2016.

Re: Ice maker keeps freezing

Driver1 — Tue, 15 Sep 2020 04:25:42 GMT

Take control

Re: Ice Maker Keeps Freezing

useriaEbKiMn8d — Tue, 15 Sep 2020 12:18:51 GMT

We have tried all the recommnded solutions and still have the same problems(noises and frozen ice maker). This is clearly a design issue and has been going on for quite some time. How do we get a refund for this refridgerator(two years old)?

Re: Ice maker keeps freezing

SamsungPrince — Wed, 16 Sep 2020 21:51:49 GMT

After defrosting, we suggest lowering the water pressure to the unit. The water coming in too hard and fast can cause the ice maker to freeze over.

If your ice maker is frozen over we recommend defrosting the unit by unplugging it or turning it off at the breaker and then performing the reset step below.