topic Re: Re: Instagram link opens a different post every time. in Galaxy Note Phones

Instagram link opens a different post every time.

userCreRu3hUWs — Wed, 18 Jan 2023 14:17:26 GMT

Shared Instagram links will open an incorrect post in the Instagram app. Every time I click a link sent to me, a random post will open. If you close Instagram and retry the link another random post will open. The only work around is to copy and paste the link into a browser to see the correct post.

This has been reported before on S22's, Notes, Etc. It has a history both here and on Reddit.

Does anyone know of a fix?

Re: Instagram link opens a different post every time.

Oxford — Wed, 18 Jan 2023 14:55:33 GMT

Did you try opening it on a computer or a laptop to if it's doing the same thing? If it is, then it's an Instagram problem not a Samsung problem.

Re: Re: Instagram link opens a different post every time.

userCreRu3hUWs — Wed, 18 Jan 2023 15:05:32 GMT

It's 100000% a Samsung problem.

Re: Re: Instagram link opens a different post every time.

Samsung_Moderator — Wed, 18 Jan 2023 15:34:36 GMT

Hello, We understand how frustrating it is when an app is not working correctly. Try clearing the app cache for Instagram. https://www.samsung.com/us/support/answer/ANS00077611/

If links from the app continue to open incorrectly, try uninstalling and removing the app.

If Instagram is the only app the links are opening incorrectly from, you will need to reach out to Instagram directly for additional assistance.

If all apps are opening links incorrectly, then we recommend clearing the cache partition and repairing the apps through the recovery menu.

To get to recovery mode:

- Turn off phone

- Once off, hold down volume up and power buttons simultaneously

- When Samsung logo appears, release power button BUT KEEP HOLDING VOLUME UP until the recovery menu appears

- Use volume buttons to navigate down to clear cache (NOT CLEAR DATA/ FACTORY RESET)

- Use power button to select.

- Run the repair apps option and your device will restart.

If these steps do not correct the links opening, then a factory reset is recommend as a final troubleshooting step. https://www.samsung.com/us/support/answer/ANS00062029/

If links are still not opening correctly from all apps, the phone will need to be serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html