topic Re: Issue syncing contacts using Exchange Active Sync to Samsung email in Samsung Apps and Services

Issue syncing contacts using Exchange Active Sync to Samsung email

T1975 — Mon, 08 Jan 2024 01:11:59 GMT

Anyone else having issues syncing (updated) contacts into the device?

I am using Samsung email, not outlook and the first Sync is successful. However, if I add or update any of the contacts in my desktop Outlook they are not making it down to the phone. Or vice versa. Manual sync does not help.

I can remove the account, which will delete or contacts. Add it back again, all the changes are in, but any subsequent change is not showing up on the phone!

So frustrating...

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

payamsh — Fri, 08 Apr 2022 01:56:13 GMT

I'm having the same problem. Contacts don't sync to Exchange server.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

crundle — Sat, 16 Apr 2022 19:44:44 GMT

I have the same problem on my S22+. My contacts were syncing just fine between Google and exchange on my s10 but don't seem to work on my new s22+

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

userkFHvu2h3Vo — Thu, 21 Apr 2022 08:12:14 GMT

hi i have the same problem on my s21 ultra for some time now and effectively the only thing that works is deleting the account and adding it back then it syncs for a few sessions and then stops.

If you go to the mail app, settings, tap the account in question then you can see on my screen shot that it updates email, calendar and task but contacts not updated since 9 April.

However in the contacts app it says it synced just now on 21 April.

It seems there is an issue coming from the mail app which is blocking the syncing of the contacts.

@samsung could anyone please look into this thank you.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

Mgrunhut — Thu, 21 Apr 2022 14:40:25 GMT

I am having the same problem. Is Samsung aware it? Is it a Samsung issue? It really needs to be addressed and fixed ASAP. I wouldn't be surprised if there are many users that don't realize that their contacts aren't syncing

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

userkFHvu2h3Vo — Thu, 21 Apr 2022 16:41:09 GMT

i don't think they are but how to make them aware... i've tried to use the chat tool here but it doesn't work. it definitely seems to be a samsung or android issue and i am sure many users are not aware....

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

T1975 — Mon, 25 Apr 2022 18:01:29 GMT

I have tried to use my contacts at Samsung Enterprise sales - no go. Based on my discussion they are NOT aware - we need to find a way to submit this bug to them! Any ideas? We need the product manager for the Contacts app. Anyone?

Samsung Contacts Does Not Show Exhange Contacts - Just Gmail Acct Contacts - Problem Solved!

userildOyz9qDj — Wed, 04 May 2022 20:44:26 GMT

1) I recently updated my old Samsung phone to the Samsung S22 Plus. I migrated the phone apps and data, and when I went to contacts - only my primary Gmail account contacts were available.

I don't use Google for contacts - only my Exhange accounts, as a result, I could not use voice commands to make calls, etc. Not good.

2) I verified the 2 exchange accounts I have were set up in email, and that the account settings were set to sync contacts - but clearly it was not doing so with the contacts app.

Interestingly, if I went to the phone app and typed in a name or number, the contact info would come up. So, exchange accts contact data was there, but apparently was not communicating with the Samsung Contacts app.

SOLUTION:

Since only the Google account contacts were showing/visible, I decided to remove the primary google account from my phone and see what would happen. Problem Solved! The result was that both exchange contacts showed up correctly and functioned as expected. I added back the google account, to the phone and life is good again.

Hopefully this will help someone with the similar issues.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

Mgrunhut — Thu, 05 May 2022 19:57:55 GMT

I also have the same problem. Is there an answer?

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

Samsung_Moderator — Mon, 19 Sep 2022 20:44:49 GMT

Thank you for reaching out. I understand your frustration with your contacts not syncing properly. Your phone or tablet can synchronize contacts with many different services. Each one will have slightly different options and settings, and some will require that service's app to be installed. Please give this link a try : https://www.samsung.com/us/support/troubleshooting/TSG01001453/

I would also recommend checking out Microsoft forum as other members may be experiencing similar symptoms : I recommend trying this link: https://answers.microsoft.com/en-us/outlook_com/forum/all/mobile-contacts-android-doesnt-sync-with/3950cd8d-72ff-4e31-9c30-1dee37df86c2?page=2

For additional assistance, please contact Microsoft directly.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

userkFHvu2h3Vo — Wed, 18 May 2022 07:24:18 GMT

i have contacted various samsung supports. they all come back with useless answers and don't read the extensive information i sent them.

what is working for me however at the moment is that i uninstalled the mail app and then reinstalled it and now the sync has been working for a few days on all my accounts. samsung did not suggest this by the way...

Re: Re: Issue syncing contacts using Exchange Active Sync to Samsung email

T1975 — Wed, 18 May 2022 16:01:45 GMT

How did you uninstall? It's one of the default apps and uninstall is grayed out for me.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

T1975 — Tue, 31 May 2022 22:55:31 GMT

This is getting ridiculous!!!

2 enterprise account managers from Samsung notified, Google PM for Android notified - nobody seems to have a clue how to resolve it.

I have tried to uninstall per the post above (had to remove device Admin first) - did not fix

I have completely deleted email settings and used Boxer (3rd party app from Vmware). That seems to work for now as a work around. So it seems the issue is in "Samsung's email/contacts app"

Ugh!!!!!

Re: Samsung Contacts Does Not Show Exhange Contacts - Just Gmail Acct Contacts - Problem Solved!

T1975 — Tue, 31 May 2022 22:23:50 GMT

The question is did they sync only the one time when you removed the Google account or are they getting regularly update.

The issue seems to be widespread when contacts only sync once with Exchange: https://us.community.samsung.com/t5/Galaxy-S22/Issue-syncing-contacts-using-Exchange-Active-Sync-to-Samsung/m-p/2236680#M13055

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

uservKb4zf4DwD — Thu, 16 Jun 2022 13:22:28 GMT

I'm having the same issue as other posters on this thread. If I add a contact via Outlook (connected to Exchange 365) the contact is added correctly to Outlook and does sync with the server (I.e. you can log into the online email account via a browser) and the contact does exist. However after syncing the contacts on the phone (a S22+) the new contact does not show. All other services email, calendar (and initial contacts) sync work prefectly.

I am running the latest updates both to the apps and to Android.

I will look at the Remove Google option, though don't understand why this should affect the Samsung app.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

payamsh — Tue, 21 Jun 2022 00:23:20 GMT

Apparently Samsung has no intention to resolve this bug.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

user6oaCrC332E — Fri, 24 Jun 2022 14:29:36 GMT

this is still broken. exchange contacts do not keep syncing. on s10e using same mail app as s22

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

TMS1971 — Sun, 26 Jun 2022 00:18:13 GMT

I decided to uninstall the email app and reinstalled it and my contacts synced! I added a new contact into my computer and it synced with my phone!

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

userzzBvksEae6 — Sun, 03 Jul 2022 22:03:52 GMT

I am having the same problem for sometime now on my Galaxy A51. It looks like a universal issue in the app. @userGj22vB51qt please find a solution to this, I have lost several contacts already. The contacts app seems to only be able to download contacts from the server for the first time and then it stops to synchronize new contact on the server with the phone or new new contacts created on the phone to the server.

If anyone have any work arounds or recommend another contacts manager please feel free to share.

Re: Issue syncing contacts using Exchange Active Sync to Samsung email

userzzBvksEae6 — Sun, 03 Jul 2022 22:06:31 GMT

I am deleting the account and adding it back every time add a new contact on my phone now. I really hope @userGj22vB51qt fixes the issue soon.