topic Re: Re: Re: Re: Re: Re: Re: Re: Reverted Notification Tones in Samsung Apps and Services

Reverted Notification Tones

Jess04 — Fri, 19 Apr 2024 21:36:58 GMT

I'm confused.

It appears that after One UI 6.1, my Calendar and Alarm notification sounds reverted back go Over The Horizon. Even though each have a customized MP3 chosen to play when they occur.

I've gone back into each calendar event and alarm to confirm the tone is not Over The Horizon. So far I've only noticed it while I'm at work, but I don't have any location-based routines or Modes enabled that I would think would cause this.

Does anyone have any ideas as to why this is happening or has it happened to you as well?

Re: Reverted Notification Tones

denverw — Sat, 20 Apr 2024 00:40:50 GMT

Same here

Re: Re: Reverted Notification Tones

Jess04 — Sat, 20 Apr 2024 01:27:00 GMT

Glad to hear I'm not alone. But also disappointed you're experiencing it as well.

Re: Reverted Notification Tones

Samsung_Moderator — Mon, 22 Apr 2024 14:01:48 GMT

Hi Jess04, Thank you for reaching out. We know how frustrating it is to have the notification tones changed on their own.

Have you tried testing the phone in Safe Mode to see if there is an app causing the change? https://www.samsung.com/us/support/answer/ANS00062983/

Let us know the results.

How to prevent old ringtone for notifications from still applying

tiny78fish — Mon, 22 Apr 2024 14:54:10 GMT

I have a notification ringtone I want set for text messages and it keeps using the old one, I have even deleted the old file in hopes it would fix the issue. But it's still using my old ringtone. Is there any fix for this?

Re: Reverted Notification Tones

tiny78fish — Mon, 22 Apr 2024 16:38:35 GMT

Having the same issues. It seems every time it's an update something breaks with sounds and notifications

Re: Re: Re: Re: Re: Re: Reverted Notification Tones

Jess04 — Mon, 22 Apr 2024 16:58:43 GMT

Have you tried replicating the issue with your phone in Safe Mode yet like the 3rd content from the moderator suggested? I haven't had the opportunity to yet...

Re: Re: Re: Re: Re: Re: Re: Reverted Notification Tones

tiny78fish — Mon, 22 Apr 2024 17:00:03 GMT

Yep and I even factory rest my phone over the weekend. Which was a pain to do again 😐

Re: Re: Re: Re: Re: Re: Re: Reverted Notification Tones

Samsung_Moderator — Mon, 22 Apr 2024 17:11:48 GMT

We are sorry to hear that Safe Mode and the Factory Reset did not help. We recommend submitting an error report using the Members app to provide the feedback directly to Samsung. https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

Re: Re: Re: Re: Re: Re: Re: Re: Reverted Notification Tones

tiny78fish — Mon, 22 Apr 2024 17:21:09 GMT

But isn't this more of a software bug that has to be fixed with the next update?

Re: Re: Re: Re: Re: Re: Re: Re: Reverted Notification Tones

Samsung_Moderator — Mon, 22 Apr 2024 17:31:19 GMT

As moderators, we are unable to speak to that. That question would be better addressed by a software developer or technician. We encourage you to submit an error report using the link previously provided.

For additional assistance, you can also reach out to customer support. https://www.samsung.com/us/support/contact