topic Re: smart tag in Samsung Apps and Services

smart tag region specific

K4mikz3 — Mon, 13 May 2024 21:56:41 GMT

Does any one have problem with the smart tag received from samsung with the preorder of the Samsung s21 ultra?. I tried everything that I could find and see even in the app and even replaced the battery. It will not give any signs of life. Was I unlucky and got a DOA? Any tips to get it connected are welcomed. Thank you

Re: smart tag

cD0wn — Fri, 29 Jan 2021 05:44:17 GMT

Same. No idea what is going on here.

Re: Re: smart tag

cD0wn — Fri, 29 Jan 2021 05:54:11 GMT

I wonder if it has anything to do with my samsung account region. 🤔

Re: smart tag

cD0wn — Fri, 29 Jan 2021 05:59:35 GMT

I just tried a US account and it works perfectly well.

Re: Re: smart tag

Stephanie Nikki — Fri, 29 Jan 2021 17:13:41 GMT

Unfortunately yes, the Smart Tag is region specific and will only work with the devices designed to work in the same area of support. US to US, UK to UK, and so-on.

Re: smart tag

userBCgrnvsBYS — Fri, 29 Jan 2021 21:47:57 GMT

I also can't connect it 😕

My friend tried to link it to his Note 20 and it works, on my S21 ultra it's not.

I also thought it could be something with the region of my account but I'm not sure, even my friend has a different region.

I hope someone can help with it

Re: Re: smart tag

K4mikz3 — Sat, 30 Jan 2021 22:48:56 GMT

they must be defective, I don't have any other explanation for this issue

Re: smart tag

K4mikz3 — Sat, 30 Jan 2021 22:50:17 GMT

I'm in the US and I have that problem so I'm not sure. I will probably call support on Monday and try to find out

Re: smart tag

usermjvSC9wKx1 — Thu, 18 Mar 2021 15:51:16 GMT

Hello people.
I have a similar problem on the Note 10+ on 2 smart tags purchased through ebay.
One from the US and the other from the French market while on the 2017 SM-A520F
they work without any problems.
On the Note 10+ Smart things application recognizes the Smart tag and starts connecting to it.
It asks to press the button on the tag and connect to it, but after that it does not display the smart tag in the smart things application,it can only be seen that it is connected in the smart things find, but that it is offline, the smart tag setting cannot be accessed.
What's worse is that the smart tag can't be deleted from the current account and linked to a different account on another phone.
The only solution I've found is to delete Home in the smart tings application on the first device, which results in deleting all other settings on that account, so all devices must be installed from scratch.
When connecting to the 2017 A5, the software on the smart tag is updated so that in my opinion the problem is not with the software or hardware on the Smart tag, but with the operating system on the phone.

Galaxy Note10+ SM-N975F/DS
One UI version 3.1
Android 11