topic Re: Bought Smart Appliances I now can't interact with! in Samsung Apps and Services

Bought Smart Appliances I now can't interact with!

userA4LTsk0Avg — Fri, 18 Mar 2022 21:29:07 GMT

One of main reasons I bought my VERY expensive kitchen appliances was for the Smarthings feature that I could manage from my phone. At first I could interact with my appliances just fine until my Galaxy A21 "updated" and I received a message that Smarthings is no longer compatible with my phone. I deleted and tried to reinstall and it won't even install on my phone now. I checked with Smarthings and was told it requires Android 7 or higher and I have 11. So WHY won't it work when it once did?! I now have a bunch of fancy appliances but can't even use the best features.

Re: Bought Smart Appliances I now can't interact with!

Diaboyos — Fri, 18 Mar 2022 22:01:06 GMT

The accepted solution for someone else with the same problem and same phone was this:

I would recommend reaching out to our Smart Things team directly at 1-800-726-7864 for further assistance.

Re: Bought Smart Appliances I now can't interact with!

leamandrell — Mon, 27 Mar 2023 09:19:50 GMT

Try syncing all of your allowed settings for your Samsung apps