https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492613#M104776 Hi, my samsung smarttag+ is not connecting to my samsung account using smart things. I noticed that if i changed the account to a different samsung account it works. The issue only on my Samsung account. I tried different phones with my current account and same issue. However, when i changed my samsung account to a different one it works smoothly. Can you help please Tue, 24 Jan 2023 18:28:51 GMT ZeeAg 2023-01-24T18:28:51Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492613#M104776 Hi, my samsung smarttag+ is not connecting to my samsung account using smart things. I noticed that if i changed the account to a different samsung account it works. The issue only on my Samsung account. I tried different phones with my current account and same issue. However, when i changed my samsung account to a different one it works smoothly. Can you help please Tue, 24 Jan 2023 18:28:51 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492613#M104776 ZeeAg 2023-01-24T18:28:51Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492616#M104777 <P style="margin: 0;">Hello, We are sorry to hear you are unable to connect the SmartTag+ to your account. Are you following the steps here? <A href="https://www.samsung.com/us/support/answer/ANS00088244/" target="_blank" rel="noopener">https://www.samsung.com/us/support/answer/ANS00088244/</A></P> <P style="margin: 0;">Please note that the tag can only be connected to one account. If it is connected to another account, it will need to be removed from that account to connect it to another.</P> Tue, 24 Jan 2023 18:35:44 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492616#M104777 Samsung_Moderator 2023-01-24T18:35:44Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492704#M104778 Yes sir, followed all instruction. The issue is that when i reset it and try to use a different samsung account it works and connects just fine. It is only my account that has the issue Tue, 24 Jan 2023 21:09:31 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492704#M104778 ZeeAg 2023-01-24T21:09:31Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492727#M104779 <P style="margin: 0;">Understood. We recommend contacting the Samsung Accounts Team to have them look at your account. They may be reached by calling 1-855-795-0509. We apologize for the inconvenience.</P> Tue, 24 Jan 2023 21:43:38 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492727#M104779 Samsung_Moderator 2023-01-24T21:43:38Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492805#M104780 Giving them a call. Thanks Wed, 25 Jan 2023 00:18:15 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-SmartTag-is-not-connected-to-my-account/m-p/2492805#M104780 ZeeAg 2023-01-25T00:18:15Z