topic Re: Nearly all devices are missing in Samsung Apps and Services

Nearly all devices are missing

uservvEjyJAVem — Wed, 05 Apr 2023 13:58:17 GMT

Noticed today that nearly all my devices are missing. Alexa can still control everything, but smartthings app and website show like 4 devices out of 50.

Thanks for any tips.

Re: Nearly all devices are missing

uservvEjyJAVem — Wed, 05 Apr 2023 14:11:43 GMT

I take that back. No control from Alexa works. I've reset the hub to see if that helps, but it bothers me that devices are gone from my account too, not just the app

Re: Nearly all devices are missing

CritterTypeThing — Wed, 05 Apr 2023 14:54:01 GMT

Same here. Most devices and routines are gone.

Re: Nearly all devices are missing

lk7 — Wed, 05 Apr 2023 19:33:47 GMT

same for me, happened during the night sometime. Any word on how to recover

Re: Nearly all devices are missing

userBiFVcoY4lg — Thu, 06 Apr 2023 00:06:22 GMT

Same here, all local devices are missing from the hub. Any idea how to fix?

Re: Nearly all devices are missing

CritterTypeThing — Thu, 06 Apr 2023 02:03:37 GMT

SmartThings support sent an email saying they tried to restore hubs but we may need to basically reset everything manually. Terrible.

Re: Nearly all devices are missing

Samsung_Moderator — Thu, 06 Apr 2023 14:48:34 GMT

Hello, Welcome to the Community. We understand how upsetting it is for all of your devices to disappear from SmartThings.

We recommend reaching out to the SmartThings Team for assistance. You can reach out directly to a support team in your area using the below information:

US support: 1-866-813-2404
US: support@smartthings.com
UK: support@smartthings.co.uk
UK support: 0333 0000333