topic Re: ZWAVE Devices Stopped Working in Samsung Apps and Services

ZWAVE Devices Stopped Working

NoodleNT — Mon, 01 May 2023 02:07:11 GMT

SmartThings WiFi 1.3.02.1011 Plume hub stopped controlling z-wave devices. Rebooted hub and still nothing.

Re: ZWAVE Devices Stopped Working

ironside2012 — Mon, 01 May 2023 03:27:01 GMT

Could be disconnected from your wifi network

Re: ZWAVE Devices Stopped Working

NoodleNT — Mon, 01 May 2023 10:57:00 GMT

They are Z-Wave not wifi. I got an alert that the hub was disconnected while at of the house. Got home and rebooted the hub even though everything else wifi related was working fine for internet. Nothing has worked since.

Re: ZWAVE Devices Stopped Working

tuxedoJ — Wed, 10 May 2023 00:32:31 GMT

I've had the same issue for months. Zigbee and z-wave not working, hub doesn't search for them, I can't "repair z-wave" "allow firmware " nothing

Re: ZWAVE Devices Stopped Working

Samsung_Moderator — Wed, 10 May 2023 14:05:00 GMT

Hello, We understand how frustrating it is when you are unable to connect to your devices. This article provides some troubleshooting that may help: https://www.samsung.com/us/support/troubleshooting/TSG01109890

If you are still unable to connect to your Z Wave devices, we recommend reaching out to the SmartThings team.

You can reach out directly to a support team in your area using the below information:

US support: 1-866-813-2404

US: support@smartthings.com

UK support 0333 0000333

UK: support@smartthings.co.uk