topic Re: Smart things outlet in Samsung Apps and Services

Smart things outlet

Pep1286 — Mon, 25 Dec 2023 01:14:32 GMT

Hello I recently purchased three smart things outlets and have them connected to my smart station. Periodically when turning them on with the smart things app and then trying to turn them off they won't turn off unless I manually press the power button on the outlet I have deleted the device and reconnected it, reset the device multiple times issue still persist any suggestions would be helpful

Re: Smart things outlet

OctoberNicole — Mon, 25 Dec 2023 03:29:41 GMT

👋
The Samsung Smartthings appliances and applications are specially designed in conjunction with Tizen. I will try to find you an appropriate link to follow for your problem!

Re: Smart things outlet

OctoberNicole — Mon, 25 Dec 2023 04:10:48 GMT

Please make sure your app for smart things has been updated since Dec 13th first and then try the options below.

Please contact the Smart Things Team at 1-866-813-2404 or by email at support@smartthings.com.