topic Re: Samsung financing in Samsung Apps and Services

Issues with Samsung Financing site

ArsenicDreams — Fri, 05 Sep 2025 15:41:58 GMT

So I keep getting emails in regards to changes made to the Samsung financing site. At first it was about a new site they were moving too. Next was about the site being down for a couple days. Then it was about needing to reset my password. Unfortunately, I am still unable to log into the site. Is anyone else having issues with this?

Samsung Finance not working

Mzito — Tue, 16 Jul 2024 05:16:22 GMT

Hello,
I'm trying to make a purchase through Samsung Finance but at checkout it keeps taking me to Affirm. How can I resolve this? I have sufficient available credit and it's not my first time using it.

Kindly help...

Re: Samsung Finance not working

realaud — Tue, 16 Jul 2024 11:14:17 GMT

As I understand it, Samsung Financing is having some issues and are directing purchases to Affirm. If you want the product, use Affirm--or you can wait until any issues are resolved.

Re: Samsung Finance not working

DWheawill — Tue, 16 Jul 2024 22:52:31 GMT

Mixed answers from Samsung on this. One agent said Affirm is going to be the finance arm for Samsung replacing TD Bank in the US. Another said it's related to TD Bank conversation gone bad and is temporary. I'm inclined to believe the latter but who knows .using Affirm proved to be easy but results in two accounts and separate payments

Re: Samsung Finance not working

sndzba — Wed, 17 Jul 2024 05:14:20 GMT

I am having the same issue, a popup shows of Affirm. I chatted with someone from Samsung and their response was "I am really sorry to Inform you but Samsung financing is not available for now ,so I would suggest you to go for Affirm financning for monthly payment plan." I am not sure if to wait or if Samsung is switching over to Affirm for the financing now.

Re: Samsung Finance not working

user7BbeWad3xu — Fri, 05 Sep 2025 15:50:36 GMT

Dang its been going on since Monday? i had this same issue the last couple days i was told my issue was escalated but who knows how true that is . I'm just trying to use my Samsung financing to buy two watches why did they have to make this so difficult?!

Re: Samsung Finance not working

realaud — Fri, 19 Jul 2024 17:44:24 GMT

Could be volume related. IMO, they should extend the promotional prices until they get that fixed.

Re: Samsung Finance not working

CntryGyNSD — Mon, 22 Jul 2024 19:04:11 GMT

I wish they offered 24 month zero interest financing through Affirm. Samsung Finance through TD credit won't give me a high enough limit to pay for the higher priced Fold6.

Re: Samsung Finance not working

Jwiederman — Wed, 24 Jul 2024 14:12:39 GMT

It was like this for me from June till two weeks ago, then started working again allowing me to buy two watches... Today needed to buy two hard drives and it's not working anymore and prompts me to use affirm. If you haven't already send a email to the ceos office as this gets you to a senior customer service rep who most of the time are more competent to hand issues

Re: Samsung Finance not working

Mzito — Wed, 24 Jul 2024 14:29:45 GMT

I contacted support, and they said they stopped financing through TD. I made an order using Affirm, then canceled it when the option became available again. Very incompetent support they got....

Re: Samsung Financing Website

meself — Fri, 26 Jul 2024 01:18:48 GMT

I would think others got the same

Re: Samsung Financing Website

Communityuser56rifnv — Fri, 26 Jul 2024 01:27:24 GMT

Same. Can't reset my password as it doesn't recognize my old username.

Re: Samsung Financing Website

LongHiker — Fri, 26 Jul 2024 01:29:19 GMT

@ArsenicDreams I just gave it a try and I am unable to log in also.

Re: Samsung Financing Website

meself — Fri, 26 Jul 2024 01:32:50 GMT

Looks like still moving site delay on ser up

Re: Samsung Financing Website

ArsenicDreams — Fri, 26 Jul 2024 01:33:53 GMT

Thanks for the quick responses. I guess just give it some time.

Re: Samsung Financing Website

MrXGeekX — Fri, 26 Jul 2024 01:41:36 GMT

The Samsung Financing site is currently experiencing issues due to a transition to a new platform. Many users have reported being unable to log in or access their accounts during this period. The transition involves moving to a new website, and the downtime is expected to last a few days

Re: Samsung Financing Website

BabyHuie — Fri, 26 Jul 2024 02:47:18 GMT

I've been trying to login for 2 days now and have been locked out because of many attempts. Also, never could get through to customer service.

Re: Issues with Samsung Financing site

user4dQSWts58V — Fri, 05 Sep 2025 15:42:28 GMT

I couldn't use my account to order the zfold 6 it was down on the last 2 days of the promotion. A Samsung representative told me to use affirm smh.. bad timing

Re: Samsung Financing Website

BigJParlay — Fri, 26 Jul 2024 03:27:20 GMT

Same thing for me, I think we should get a special discount in order to take advantage of the promotion we missed out on. I've spoken with several chat team members and a few of them told me that Samsung Financing was no more. While others tell me the Samsung team is working to resolve it. Very dissatisfied!!! Seriously thinking of abandoning ship after all these years. Who can we reach out to? I missed a promo, I need a new phone for work, have used samsung financing since 2016. What gives!? We need management to make this right!

Re: Samsung Financing Website

BigJParlay — Fri, 26 Jul 2024 03:28:18 GMT

I've been trying to buy a phone all week and beyond frustrated that I'm not able to pay with my Samsung Financing account. Who can we escalate this to???