topic Re: SmartThings app SmartTags Plus false low battery notifications in Samsung Apps and Services

SmartThings app SmartTags Plus false low battery notifications

coman — Sat, 10 Aug 2024 19:01:51 GMT

Keep getting notifications from the SmartThings app that the SmartTags Plus batteries are low, but when checking the SmartTags in the app, after connecting and updating, their batteries are shown in green as good or sufficient.

Re: SmartThings app SmartTags Plus false low battery notifications

Chrisweber2001 — Sat, 10 Aug 2024 19:15:56 GMT

I keep getting the same thing

Re: SmartThings app SmartTags Plus false low battery notifications

coman — Sat, 10 Aug 2024 19:18:52 GMT

Good to know I'm not the only one. This seems to be a pretty recent issue, wasn't getting these false positives before.

Re: SmartThings app SmartTags Plus false low battery notifications

o0timbo0o — Tue, 13 Aug 2024 09:43:33 GMT

agreehere , changed 15 batteries on all my tags .. within 1 week 2 were coming up with battery notifications even though they are showing as just under full ( green icon)

Re: SmartThings app SmartTags Plus false low battery notifications

coman — Tue, 13 Aug 2024 17:21:32 GMT

Wow, that's a lot of tags

Re: SmartThings app SmartTags Plus false low battery notifications

BillyRoRo — Fri, 16 Aug 2024 16:30:59 GMT

Same here. Repeated low battery notifications. Smartthing app shows "sufficient". I have 6 tags, all doing the same thing. Started Thursday. What's going on?

Re: SmartThings app SmartTags Plus false low battery notifications

Samsung_Moderator — Fri, 16 Aug 2024 17:03:33 GMT

Hello, Welcome and thank you for being part of the Community. We understand how frustrating these false notifications from the SmartThings app are.

Have you tried clearing the app cache for SmartThings? https://www.samsung.com/us/support/answer/ANS10001372/

We recommend submitting an error report by tapping the Menu in the SmartThings app and selecting Contact Us. This will provide the data logs to the developers.