https://us.community.samsung.com/t5/Samsung-Apps-and-Services/spass-to-csv-export/m-p/2983582#M112956 Dear Samsung Customer Support,<DIV><BR /></DIV><DIV>I hope this message finds you well. My name is Toby Rushing (Small) aka TAObaeus Tenacious, and I have been a loyal Samsung customer for 16 years, currently using Samsung Pass for managing my password data. I am writing regarding a critical issue I encountered while attempting to export my personal data from Samsung Pass for transfer to another password management service.</DIV><DIV><BR /></DIV><DIV>On August 16 2024, I contacted Samsung Customer Support and discussed the difficulties in converting Samsung Pass data to a standard format used in comparable upps , namely as CSV or XML. Despite thorough discussions, it became clear that Samsung does not provide any tools or options to facilitate this process. I requested that the issue be escalated to management, but they refused to do so. Instead I was advised to share my situation here in Samsung Members app. So, here I am doing that. I hope you'll consider the following:</DIV><DIV><BR /></DIV><DIV>### Impact on Customer Trust and Experience:</DIV><DIV><BR /></DIV><DIV>The inability to export my data in a usable format poses a significant inconvenience, requiring potentially hundreds of hours to manually transfer hundreds of entries, including passwords, account information, and payment methods. This process is not only time-consuming but also prone to human error, further complicating my data transition.</DIV><DIV><BR /></DIV><DIV>### Potential Violation of Consumer Protection Laws:</DIV><DIV><BR /></DIV><DIV>I believe that Samsung's practices potentially violate data portability rights and consumer protection laws. The restrictions on data export were not communicated when I began using Samsung Pass, and it was only after years of dedicated use that I discovered these limitations.</DIV><DIV><BR /></DIV><DIV>### Willingness to Find a Mutually Beneficial Solution:</DIV><DIV><BR /></DIV><DIV>I am open to discussing alternative solutions that can address this issue while maintaining our positive relationship. Whether it is through a specialized support service or a custom data export tool, I am eager to find a resolution that upholds consumer rights and fosters goodwill.</DIV><DIV><BR /></DIV><DIV>### Attempted Resolution Through Standard Channels:</DIV><DIV><BR /></DIV><DIV>I have made sincere efforts to resolve this issue through standard support channels, but I found the solutions provided insufficient. Therefore, I am requesting that Samsung consider reviewing my case outside of the standard arbitration process outlined in the original user agreement.</DIV><DIV><BR /></DIV><DIV>Please find enclosed relevant documentation, including a transcript of my communication with Samsung Customer Support (Exhibit A). Given the significance of this issue to my data portability rights, I trust that Samsung will consider this request with due urgency and empathy.</DIV><DIV><BR /></DIV><DIV>I look forward to your prompt and favorable response.</DIV><DIV><BR /></DIV><DIV>Thank you for your attention to this matter.</DIV><DIV><BR /></DIV><DIV>Sincerely,</DIV><DIV>TAObaeus Tenacious</DIV><DIV>aka Toby Rushing (Small)</DIV> Sat, 17 Aug 2024 22:13:30 GMT Ex-User 2024-08-17T22:13:30Z