topic Re: NOT ABLE TO USE REWARDS POINT TO PURCHASE BUD3 in Samsung Apps and Services

Unable to use reward points to purchase the Galaxy Buds 3

Ginchy — Mon, 07 Oct 2024 19:23:55 GMT

I have now spent 2 weeks talking to a load of different departments to no avail, the reason for my frustration, I have enough reward points to purchase a set of BUD3 with only having £2 to actually pay, however, after trying Visa, Debit, Mastcard & Paypal to pay that £2, Samsung web page comes up with the statement, Payment Unsuccessful every-time, yet when I check my accounts, it says Samsung has requested payment, not once but 3 times, yet never confirmed or took a payment from any of them, WHY, what going on.

So I have a load of reward points that I CAN'T use and an item I cant purchase, and whats worse is NO ONE and I mean NO ONE is able to resolve or give a explanation why or even allow me to purchase over the phone, so why bother buying if the rewards cant be used.

Re: NOT ABLE TO USE REWARDS POINT TO PURCHASE BUD3

GaryB82 — Fri, 27 Sep 2024 13:22:45 GMT

Sorry to hear that but you have reached the US community you would need to use the link below to find your community for help.

https://www.samsung.com/us/common/visitlocationsite/

Re: NOT ABLE TO USE REWARDS POINT TO PURCHASE BUD3

Ginchy — Mon, 30 Sep 2024 06:34:51 GMT

I thought there is only one Samsung Community, does the US not have these problems, somebody must know ?

Re: NOT ABLE TO USE REWARDS POINT TO PURCHASE BUD3

GaryB82 — Mon, 30 Sep 2024 07:45:22 GMT

If you use the link you will see they are community’s for most countries and it could be an issue with your countries store that is preventing you. As of right now i haven’t heard of anyone in the US not able to use points I just used points a few days ago