topic Re: Outdated Samsung Financing Account on Shop Samsung in Samsung Apps and Services

Outdated Samsung Financing Account on Shop Samsung

joshualawrenc3 — Thu, 17 Oct 2024 07:55:40 GMT

I've chatted with Samsung and talked with T.D. Bank and neither of them have been able to update my Virtual Account Number on the Shop Samsung side. Was trying to order a Galaxy Ring and a soundbar the other day when I got an error, and realized on Shop Samsung, Samsung is trying to charge the previous virtual account number, which no longer exists with my current info. I'm going to try calling Samsung soon, but was wondering if anyone had a direct answer on this.

Re: Outdated Samsung Financing Account on Shop Samsung

Samsung_Moderator — Thu, 17 Oct 2024 16:47:41 GMT

Hello joshualawrenc3, Welcome to the Community. We understand the frustration of trying to get the financing account updated. The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

Matters with Samsung Financing would need to be handled by the Samsung Financing group. https://mytdfinancing.com/Contacts.html

Concerns with purchases can be assisted by E-Commerce: https://www.samsung.com/us/support/order-help/