topic Re: Re: Re: Re: Re: Re: S Health Not Available in Samsung Apps and Services

Samsung Health showing not available in my country/region

Harden — Tue, 19 Nov 2024 21:08:55 GMT

I am currently live in US, start last week S Health starting show that S Health is not support in my current country/ region. I was use fine all the time in the past few mouths.

My account was signed up originally in China with my Google account which way before Google stop functioned in China and also Samsung have S Health service in China.

I didnt use VPN and I tried to clean cache and data, re-install the app, reboost phone but it still showing not supported.

Re: S Health Not Available

sj7230 — Sun, 03 Nov 2024 17:29:37 GMT

Maybe your Samsung account's settings are set in another country. You should change it.

Re: S Health Not Available

realaud — Sun, 03 Nov 2024 17:40:53 GMT

If you bought your phone in China, the phone is probably region locked to China and apps will operate under Chinese law. The health app for China may be a different version than the U.S. and, as such, cannot be updated to the U.S. version. You would have to buy a U.S. version phone if you plan to stay here. You might also check to see if you can set the phone's region to U.S., but I doubt it, that would probably require a factory reset and a clean setup, which means you will lose all your apps and settings. You can back up your photos and documents and music files.

Re: Re: S Health Not Available

Harden — Sun, 03 Nov 2024 17:58:55 GMT

I bought It from US website and set it to US. Only in the account website shows my account region is in China and won't let me change it.

Re: Re: S Health Not Available

Harden — Sun, 03 Nov 2024 17:59:16 GMT

I tried it won't let me change it

Re: Re: Re: S Health Not Available

sj7230 — Sun, 03 Nov 2024 18:00:14 GMT

I noticed that Chinese accounts can't change it. Sorry, but you might need a new account.

Re: Re: Re: Re: S Health Not Available

Harden — Sun, 03 Nov 2024 18:01:32 GMT

**bleep**... I will see if I can delete my account and sign up a new one. Because this account is connect with my Google Account too.

Re: Re: Re: Re: Re: S Health Not Available

sj7230 — Sun, 03 Nov 2024 18:02:42 GMT

I would recommend you make another with a email that's region is in the US.

Re: Re: Re: Re: Re: Re: S Health Not Available

Harden — Sun, 03 Nov 2024 18:04:38 GMT

I have a lot. I will chose one become my favorite

Re: Re: Re: S Health Not Available

realaud — Sun, 03 Nov 2024 18:04:53 GMT

You might have to change it in your account on the Samsung website. Some changes can only be made on the web. If that doesn't work, you will have to call Samsung.

Re: Re: Re: Re: Re: Re: Re: S Health Not Available

sj7230 — Sun, 03 Nov 2024 18:10:34 GMT

I hope it works for you.

Re: Re: Re: Re: Re: Re: Re: Re: S Health Not Available

Darkflamemasters — Sun, 03 Nov 2024 18:14:41 GMT

Yes, it works. I deleted my account and sign up with same U.S. region Google account, and it works now. I am still confusing why it can work by last 8 years and thdy just decided not to supported.

Re: Re: Re: Re: Re: Re: Re: Re: Re: S Health Not Available

sj7230 — Sun, 03 Nov 2024 18:15:46 GMT

Great to know! Thanks for telling me.

Re: S Health Not Available

chububobcat — Tue, 05 Nov 2024 03:03:59 GMT

I have this exact same issue. I have a Korean Note20 Ultra and it was working just fine until like 2 or 3 days ago I think, my account is also set up using my Google account which a US region account. I was trying to sync the health data from my watch to my phone and it wont work. I have a note 9 that is from China and S Health still works on it. So S Health works in China still, but even syncing the data from my Note20U to the Note9 is not possible. I don't know when the last time it even backed up the watch data now because it is not letting me even open the app.

I do have a different Samsung account but it isn't synced to any of the data on my main account that I have used since the Note 2. There has to be some work around for this, especially since Samsung won't allow me to change my region to anything other than China Korea or India.

Re: S Health Not Available

realaud — Tue, 05 Nov 2024 16:45:30 GMT

You can't change your region, because the phone itself is region locked, unlike the OP who has a U.S. version of the phone, and they had to make a new Samsung account to change their account region. So, you might be able to change your account region by making a new account, signing your phone out of your old account and registering it to your new account with new region information. You will not, however, be able to change your phone's region.

A possible reason the health app suddenly stopped working for you may be because there might have been an update to the health app from one day to the next, so where it worked before, it no longer is compatible.

Re: S Health Not Available

chububobcat — Thu, 07 Nov 2024 01:45:50 GMT

Not to sound rude but OPs situation and mine are very much the same. Except I also have a US version S24 Ultra and when I sign into my account to use it with that phone I can't change the account to match the phone either. It isn't the phone that is region locked it is the account that has become region locked. It is permalocked to Korea, India, and China.

Yes, IF I want to lose all the S Health data I can change my account to match my alt account I set up for my Hong Kong phone back in the day. This will allow me to switch the account to the US, or other regions and it returns a lot of the features that are blocked and banned because it used a Chinese phone number as the Phone ID. The account can no longer be changed regardless of the phone and its region. What I don't understand is WHY I can use the account on an older note 9 that is Chinese model but it doesn't work anywhere else, and they don't even sync data across devices anymore, there was no warning this will happen. Just suddenly "Samsung Health isn't available in your country or region"

Re: S Health Not Available

realaud — Fri, 08 Nov 2024 16:01:59 GMT

Up to you. OP said he created a new account to the new region. Seriously, the health data is not that important if you lose it. You can download your health data by going to the app settings and choosing download personal data. If you don't want to create a new account, you are welcome to call Samsung customer service and see if they can help you. No one else can.