topic Address is NULL on repair ticket email; is this normal? in Samsung Apps and Services

Address is NULL on repair ticket email; is this normal?

vqT9buP — Mon, 04 Nov 2024 23:51:16 GMT

I ordered a mail-in repair to send my phone to a service center, and when I received an email confirming in the ticket, it had my address listed as NULL. Is this just a sort of identity safety precaution or was my address inputted incorrectly? I would call Samsung report, but my phone is dead until they fix it, and there doesn't appear to be an email option. Thanks.

Re: Address is NULL on repair ticket email; is this normal?

meself — Tue, 05 Nov 2024 03:08:33 GMT

Just my thoughts if the label shows your address etc should be fine make sure you keep the tracking information

Re: Address is NULL on repair ticket email; is this normal?

Samsung_Moderator — Tue, 05 Nov 2024 16:40:10 GMT

Hello, Welcome to the Community. The community operates on a peer-to-peer support model. While our members offer valuable insights and assistance, certain inquiries are best supported by a Samsung directly.

That being said, as a moderator, I’m happy to provide you with any guidance and assistance were needed! Please send a private message to any moderator with your ticket number, and we will be happy to look into this for you.