topic Re: HeatPump in Samsung Apps and Services

Air source Heat Pump AE080CXYBEK connection issues

PAD04 — Wed, 12 Feb 2025 22:06:06 GMT

I have an air source heat pump AE080CXYBEK and have connected the Wi-fi kit supplied. This is set up via Smart Things but:

It requires a QR code scan - there isn't one.

The alternative connection requires an on screen verification to be clicked - there isn't one.

There is 'an easy connection' to the phone as an alternative but that requires a password to be entered - there isn't one.

Anyone know a way of connecting, this ought to be straightforward but clearly isn't?

Re: HeatPump

Samsung_Moderator — Thu, 06 Feb 2025 15:03:43 GMT

Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non-US model information is severely limited. We kindly suggest that you use this link to look for a support team in the area your product was manufactured in: https://www.samsung.com/visitcountry/

Did you know? Your region more than likely has a community of it's very own!! Check out the following link and join the community in your region: https://r2.community.samsung.com/