topic Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why? in Samsung Apps and Services

Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

Claykin — Fri, 07 Feb 2025 16:51:26 GMT

Samsung Health, Smartthings and Find My (Samsung find me) all see a few devices I've previously (years ago) removed from the Wearable app. I also confirmed these devices are removed from the list of devices Samsung has for my account. However, I have 2 older watches that appear and an old pair of Samsung Buds appearing on my devices list in Smartthings, Find My and as the step counter in Samsung Health. Anyone know how to remove them?

I have already tried visiting the Find My webpage but there's no option to delete or remove the old devices. Only thing I can find is to hide them. The most annoying bit is Samsung Health sees a many years old Gear S2 watch as my step counter when my actual step counter is a Watch 7 Ultra. Even though the app displays Gear S2 it appears to be counting steps from my Watch 7 Ultra. SMH Samsung.

First, I've read up quite a bit on this issue and it seems Samsung may have a database issue where they're holding on to old and deleted devices somewhere in their backend systems. Has anyone managed to work through this poorly written software code by Samsung or do you just ignore it and soldier on?

Last thing, I tried to erase and cancel my Find My and Health subscriptions figuring I'd start over and hopefully the old devices wouldn't reappear. Well, seems that erasing and deleting my Find My account doesn't work. All it does is exit the browser session but when I log in again, all data remains as is. I've tried doing it from my PC as well as in the phone. Same result. However I was successful erasing the Health app and account but when I setup again the Gear S2 listing reappeared.

Samsung needs to assign an engineer to resolve this nonsense!

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - ..

Dan2023 — Fri, 07 Feb 2025 17:14:32 GMT

Welcome to the Samsung Community, a peer-to-peer community where Samsung users attempt to assist other Samsung users with their Samsung products and services.

I would suggest that you attempt to connect Samsung directly via the Support tab found in this app.

Re: Re: Old Wearable devices keep showing up in Smartthings, Find My and Healt..

Claykin — Fri, 07 Feb 2025 18:42:44 GMT

I have. They do not know how to help. Tickets have been open with no resolution.

The thinking is the transition from the old Wear app to the new Wearable app is where the problem happened. They don't know how to resolve it.

One of the support reps suggested I consider deleting my Samsung account and Samsung cloud data and start over. Or use a different email address and create a new Samsung account. Ridiculous that I should have to do this as a workaround.

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - ..

herb2025 — Fri, 07 Feb 2025 19:09:12 GMT

I have a s22 it's being used to mirror my smart TV for their viewing how do I solve this

Re: Re: Re: Old Wearable devices keep showing up in Smartthings, Find My and H..

Dan2023 — Fri, 07 Feb 2025 21:43:46 GMT

I can only assume that you deleted them from Samsung Health and your SmartThings devices list and have ensured they are removed from your account by signing in to your Samsung account via a web browser, yes?

Re: Re: Re: Re: Old Wearable devices keep showing up in Smartthings, Find My a..

Claykin — Fri, 07 Feb 2025 22:04:29 GMT

Yes, I confirmed they aren't listed as devices in my Samsung products/devices list. These devices only show up in Smartthings Find and the old watch shows up in Health. There is no way to delete these devices from Smartthings Find and I confirmed this with Samsung. How and why the old watch shows up as a step counter in Health no one can figure out. That watch isn't listed as an accessory in Health so there's nothing to delete. It's one big mystery however in Google searching the issue others have the same problem and cannot find a fix.

Re: Re: Re: Re: Re: Old Wearable devices keep showing up in Smartthings, Find ..

Dan2023 — Fri, 07 Feb 2025 22:30:20 GMT

And you verified this on your Samsung account via a web browser, right?

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

realaud — Fri, 07 Feb 2025 23:26:43 GMT

If you go to the Smart Things app and tap on devices at the bottom and then tap on the menu dots on the top right. You can select "manage devices". This will bring up a list of devices currently registered to Smart Things. If your old devices appear in this list, you can select them and remove them from Smart Things. I assume this will also remove them from the find feature. As far as them showing up in Samsung Health, in the listing of registered accessories, if you tap on the ones you don't want, a pop up appears with the option to unregister it.

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - ..

realaud — Fri, 07 Feb 2025 23:17:39 GMT

@herb2025 Please make your own post instead of posting in an unrelated thread. Go to the front page of the community app and click the big blue "new post" button (if using a computer) or the blue pencil (if using the app), choose a category and write your post. That way the community members will be more likely to see it and give you a response, it will also help others who may be looking for the same solution. Posting in the middle of an unrelated post, is not going to help you or anyone else and it's rude and distracting to the original poster.

Re: Re: Old Wearable devices keep showing up in Smartthings, Find My and Healt..

Claykin — Sat, 08 Feb 2025 03:08:41 GMT

Thanks for your message. The devices in question do not show up in the Smartthings app. I see them in Smartthings Find. When I try to use the menu key (three dots) for the device there is no remove option. Samsung tells me this is because the device is partially removed but wasn't completely removed from Smartthings Find. Unfortunately they say there's nothing they can do. They suggested I consider deleting all data from my Samsung account and start over. I really don't want to do that but even if I did it's a process of sending in a formal request through the Samsung privacy site and waiting for their staff to do the deletion. I'm just afraid of the side effects of doing this deletion of all data.

Re: Re: Old Wearable devices keep showing up in Smartthings, Find My and Healt..

realaud — Sat, 08 Feb 2025 03:16:08 GMT

Well, you do have the option to hide the devices listed in the find app, so if it bothers you that they are there, I suggest you hide them.

Re: Re: Re: Old Wearable devices keep showing up in Smartthings, Find My and H..

Claykin — Sat, 08 Feb 2025 03:25:04 GMT

I do hide them but after a few days they unhide themselves. That's the even more annoying part. That's why I'm focused on getting them out of the device inventory.

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - ..

mn007 — Tue, 18 Mar 2025 13:30:57 GMT

I'm dealing with the same issue, did you ever find a way to fix this?

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - ..

PixelShober — Mon, 07 Apr 2025 22:17:20 GMT

Did you managed to solve this? I dealing with the same issue..

Re: Re: Old Wearable devices keep showing up in Smartthings, Find My and Healt..

mn007 — Mon, 07 Apr 2025 22:19:30 GMT

I have not, my old pair of Galaxy Buds+ is still there sadly.

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

ActorMike — Thu, 08 May 2025 04:22:05 GMT

I have the same issue Galaxy Watch Active 2. I'm an advanced user, tried looking for it in https://my.smartthings.com/advanced/devices as well, it WILL NOT let you remove it anywhere. It is 100% a bug!

When visited https://smartthingsfind.samsung.com/

it's not listed either

only in the app!

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

realaud — Thu, 08 May 2025 14:50:43 GMT

There actually is a way to remove a device from Smart Things. Open Smart Things, tap the bottom tab for devices, when you get to the device list, tap the dot menu on the upper right, choose "manage devices". When the list comes up, tap the circle next to the device(s) you want to remove and on the bottom menu tap "remove". When the confirmation pop up shows, tap "remove". This will remove the device(s) from Smart Things.

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

jvcaires — Wed, 28 May 2025 12:38:03 GMT

They should definitely fix this. I want to remove my old Wearable devices from my Samsung FIND list, they are not on Smart Things anymore...

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

realaud — Wed, 28 May 2025 13:18:46 GMT

It may be an issue with your device. Any device I hid from my find list does not show up in find, unless I go into manage devices, then any Samsung device ever owned shows up to either enable or disable. That is because Samsung has no idea whether you actually are just not using the device or threw it in the recycler. Google Find, however, only shows the devices I currently own, including my JBL headphones.

Re: Old Wearable devices keep showing up in Smartthings, Find My and Health - why?

sliber — Fri, 11 Jul 2025 03:11:45 GMT

I have a similar problem. Samsung and SmartThings accounts show all my current devices correctly, but SmartThings Find shows my old watch, Watch 5 Pro, and I can't remove the old watch. That's a minor annoyance.

The major annoyance is that I can't "find" the Ultra from my phone. When I try to find it, I see a stack of cards that lists among other devices Watch 5 Pro and does not list the Ultra, and there's no means to remove the Pro and all the Ultra. Any attempts to add the Ultra to my "favorites" fails.

On a related issue, I've tried to start a chat with Samsung support several times. The typical wait time as listed by Samsung is between 2 hours and 3 and a half hours. Seriously?!