https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Suggestion-Apps-Malware-Ransomware/m-p/3267839#M129228 <P>Do you have app protection turned on?&nbsp; Do you have another malware detector/protector on your phone?&nbsp; Do you use a VPN?&nbsp; Malware such as the one you found usually ends up there because you downloaded a game with adware and at least one ad had bad code in it, or by clicking a link in an email or browser.&nbsp; I suggest that if you get an anti-malware program, you *not* use Norton, as that is the most commonly spoofed malware.&nbsp; People who have Norton see the warning and click it, which perpetuates the malware (especially people who don't know what a Norton warning actually looks like). Even some people who don't have Norton, either assume it's the phone's protection kicking in or that somehow Norton is monitoring their device even if they never turned on the protection.</P><P>&nbsp;</P><P>The best you can do for yourself is get Malwarebytes, don't download ad driven games (the apps might pass Play Protect standards, but the ads may not), and don't click on any ad that does pop up. Use a VPN to avoid IP address interceptions, like you had.&nbsp;</P><P>&nbsp;</P><P>I don't know why you would call Norton to remove malware from your device, they don't remove malware that way. If you actually had Norton, you would use the quarantine/removal feature to get rid of the malware.&nbsp; If you got the number you called from the pop-up you received, your call was not actually intercepted, you actually called the scammer.</P> Sat, 14 Jun 2025 13:28:46 GMT realaud 2025-06-14T13:28:46Z