topic Re: Error trying to sign up fo offer programs in Samsung Apps and Services

Error trying to sign up for offer programs

userA1sXTUh6AH — Fri, 21 Nov 2025 01:22:59 GMT

I am both a veteran and a nurse and I am trying to sign up for the military offers program or the first responders program. It keeps taking me to ID.Me, which then sends me back to Samsung as I am verified for both of the above in ID.Me. It gives the error "Unfortunately, we need more information in order to validate your eligibility for the Samsung First Responders Offers Program.
Please click below to sign up and register yourself via ID.me account verification process." (Same for the military one). I have never had an issue before with ID.Me but I even went through the ID.Me site to get to the Samsung site and I am getting the same error. (I signed on to ID.Me, searched for Samsung and then clicked to shop at Samsung that way). I called and can't get through the menu for tech support. Chat has sent me around because they are wanting to help me with a product and not the website, although I have told them I need website support.

Re: Error trying to sign up fo offer programs

Samsung_Moderator — Tue, 01 Jul 2025 16:22:29 GMT

Hello, Welcome to the Community. We understand how frustrating navigating the website can be.

Unfortunately, the Community is peer-to-peer support and unable to assist with orders.

For assistance with placing an order, you would need to reach out to E-Commerce: https://www.samsung.com/us/support/order-help/

To submit feedback to Samsung developers, follow these steps: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692

Re: Error trying to sign up fo offer programs

userA1sXTUh6AH — Tue, 01 Jul 2025 16:27:00 GMT

Thank you. I am not really trying to place an order. I am trying to get to website support though, because the website does not seem to be working properly. I will try the developers. 🙂

Re: Error trying to sign up fo offer programs

Members_LA1GMxl — Sun, 06 Jul 2025 02:16:31 GMT

I'm getting the same message. My id.me is verified but somehow Samsung is not getting the info.

Re: Error trying to sign up fo offer programs

user90VuG15iOW — Wed, 09 Jul 2025 16:03:02 GMT

I am currently having the same issue ^

Re: Error trying to sign up fo offer programs

map246 — Thu, 10 Jul 2025 19:56:30 GMT

Same issue here. Customer service was not helpful at all. They want me to make a new account using my government email. I did that, and only got a $50 credit, versus the full first responder discount.

Re: Re: Error trying to sign up fo offer programs

userA1sXTUh6AH — Thu, 10 Jul 2025 20:52:50 GMT

I don't know how to get the issue to the right people. I did do the feedback on the page but I've not heard anything. And customer service don't really understand what's happening and try to punt you to ID.Me even though I screen recorded that it's connecting fine but when it sends you back to Samsung it's like the communication did not happen. Whoever manages the website needs to fix the glitch. It's not an ordering glitch. It's a glitch in the actual website.

Re: Re: Error trying to sign up fo offer programs

Samsung_Moderator — Thu, 10 Jul 2025 21:05:05 GMT

We understand! However, the only other options for sending feedback to Samsung is the link on Samsung.com at the very bottom under Support.

Neither the Community admins nor Customer Support has any ability to assist with the website.

Re: Error trying to sign up fo offer programs

Jkylesloan — Tue, 18 Nov 2025 04:14:17 GMT

Having the same issue trying to apply my MILITARY DISCOUNT via ID.Me

Is there no support or resolution for this issue??? Customer Service failure for Samsung - not what I have come to expect; very disappointed.

Re: Error trying to sign up for offer programs

WWB — Tue, 02 Dec 2025 05:46:32 GMT

Same

Re: Error trying to sign up for offer programs

WWB — Fri, 05 Dec 2025 02:02:30 GMT

Same

Lies. Reps dont know how to fix the discount verification error on the customer profile or purchase.

When signed in & verified....Samsung website says welcome to the miltary offers program when signed in and verified...shows the military VA discount on the product page....then when selecting "continue" to add to cart there is another verification with ID.me......

Then the samsung site removes the military discount saying the email cant be verified...its literally the same email on id.me site....and the same email that was used in a previous years phone purchase.

..then doesnt except the email verification...with the id.me site has military VA card showing active status "verfied".

Garbage customer solution offers even if the rep was polite.

Re: Error trying to sign up fo offer programs

WWB — Sat, 06 Dec 2025 16:09:13 GMT

You didn't solve the problem Samsung website verification of ID.me veteran/military discount program is still removing the discount even after verifying the ID.me email that currently works at your competitor's LG website.