https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3321081#M131244 <SPAN>I've tried this several times on my Galaxy Tab S6 as well as my S10 phone. I have about 10 other tags that I've updated over the years. I can NOT click the "update" (or "later") buttons. Or even dismiss that dog thing at the top. I've tried even using a bluetooth mouse or the tablet's keyboard/trackpad cover...</SPAN><DIV><SPAN><BR /></SPAN></DIV><DIV><DIV><BR /></DIV><DIV><span class="lia-inline-image-display-wrapper" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1269470i3191DF7EF3DAF3B1/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV><DIV><BR /></DIV><DIV><BR /></DIV></DIV> Wed, 06 Aug 2025 01:07:48 GMT DAE51D 2025-08-06T01:07:48Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3321081#M131244 <SPAN>I've tried this several times on my Galaxy Tab S6 as well as my S10 phone. I have about 10 other tags that I've updated over the years. I can NOT click the "update" (or "later") buttons. Or even dismiss that dog thing at the top. I've tried even using a bluetooth mouse or the tablet's keyboard/trackpad cover...</SPAN><DIV><SPAN><BR /></SPAN></DIV><DIV><DIV><BR /></DIV><DIV><span class="lia-inline-image-display-wrapper" image-alt="image"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1269470i3191DF7EF3DAF3B1/image-size/large?v=v2&amp;px=999" role="button" title="image" alt="image" /></span></DIV><DIV><BR /></DIV><DIV><BR /></DIV></DIV> Wed, 06 Aug 2025 01:07:48 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3321081#M131244 DAE51D 2025-08-06T01:07:48Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3321965#M131288 I'm having the EXACT same issue right now with brand new Smart Tag 2s Wed, 06 Aug 2025 23:03:03 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3321965#M131288 userqKVd7HV83p 2025-08-06T23:03:03Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3322588#M131332 I was able to get this to update after deleting app and resetting tags. Unfortunately after this step it gets stuck on the "before you use this tag" dialog that details the importance of legal use of the tag. Can't interact with the "accept" button. Thu, 07 Aug 2025 19:58:47 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3322588#M131332 Doji 2025-08-07T19:58:47Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3324785#M131445 Not sure what's different as I haven't changed anything and there was no software updates that I noticed but randomly just tried again tonight and look at that it worked<SPAN class="mobile-app-image"><span class="lia-inline-image-display-wrapper" image-alt="1754798734399.jpg"><img src="https://us.community.samsung.com/t5/image/serverpage/image-id/1270513iA1C1A9734F74AF14/image-size/small?v=v2&amp;px=200" role="button" title="1754798734399.jpg" alt="1754798734399.jpg" /></span></SPAN> Sun, 10 Aug 2025 04:06:02 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3324785#M131445 DAE51D 2025-08-10T04:06:02Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325228#M131475 I have the same exact issue on my s23 ultra. Just bought these tags literally a few days ago. Did you also send screenshot and data log to samsung through the feedback section in smart things app? Hopefully theres enough data from users that they can fix this. Sun, 10 Aug 2025 19:26:21 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325228#M131475 SomeBoddy 2025-08-10T19:26:21Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325230#M131476 What did you do just try and click the button? Sun, 10 Aug 2025 19:28:07 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325230#M131476 SomeBoddy 2025-08-10T19:28:07Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325233#M131477 Yep. As I've done many many times before on this particular tag. 🤷‍<span class="lia-unicode-emoji" title=":male_sign:">♂️</span> Sun, 10 Aug 2025 19:30:53 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325233#M131477 DAE51D 2025-08-10T19:30:53Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325242#M131478 So basically you kept trying until it just worked?<span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span> Sun, 10 Aug 2025 19:41:11 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3325242#M131478 SomeBoddy 2025-08-10T19:41:11Z https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3328825#M131627 <P>Same issue here.&nbsp; Got tags for my dogs, cant update them, tried to reset app, now i'm stuck on the legal jargan page and can't hit accept.</P> Wed, 13 Aug 2025 20:36:13 GMT https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Can-not-firmware-update-Smart-Tag-2/m-p/3328825#M131627 Members_TmovUqg 2025-08-13T20:36:13Z