https://us.community.samsung.com/t5/Samsung-Apps-and-Services/Samsung-account-lockout-and-unable-to-access-my-secure-folder/m-p/3398685#M134320 <P>Hello,</P><P>Earlier today, my phone was automatically factory reset because the <STRONG>Auto Factory Reset&nbsp;</STRONG>feature was enabled, and it happened accidentally while my phone was in my pocket! Fortunately, I had a full backup, so I was able to restore all my data successfully.</P><P>However, after restoring my phone, I faced a serious problem. I didn't know that&nbsp;<STRONG>Samsung Account 2-step Verification Code&nbsp;</STRONG>would be sent via&nbsp;<STRONG>WhatsApp.</STRONG> So before reinstalling WhatsApp, I tried to sing in to my Samsung Account because I urgently needed access to my&nbsp;<STRONG>Secure Folder</STRONG>, which contained very important data.</P><P>Since I couldn't receive the verification code as WhatsApp was needed for this matter, I couldn't complete the sign-in, and now my Samsung Account seems to be&nbsp;<STRONG>locked.</STRONG> Even after reinstalling WhatsApp, I still don't receive the 2FA verification code and get a warning about too many login attempts. It has now been more than&nbsp;<STRONG>6 hours</STRONG> since my last attempt to sign in and still have no luck.</P><P>I have read somewhere that this lockout can take up to 24 hours but could you please help me unlock my Samsung Account so to receive the 2-step verification code again and access my Secure Folder?</P><P><STRONG>Note:</STRONG> I created this new Samsung Account only to post my question here on the community forum, as I can't log in to my original account.&nbsp;</P><P>Thank you very much for your support.</P><P>Best regards,</P><P>Erfan Marandi&nbsp;</P> Tue, 04 Nov 2025 15:34:18 GMT erfanm2025 2025-11-04T15:34:18Z