https://us.community.samsung.com/t5/Samsung-Apps-and-Services/FEATURE-REQUEST-FIX-3RD-PARTY-VENDORS/m-p/3413206#M135155 <FONT size="5">There is a serious problem with used Samsung devices in the 3rd party vendor market, all over the world and Samsung needs to do something about it.</FONT><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">Almost every day there is a post asking why can't I update my phone, why can't I get any service. WHY, WHY WHY!</FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">I will tell you why, there is no Verified Samsung Reseller P.rogram which there should be.&nbsp;</FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">Millions of devices sold in pallets that haven't all been factory rest without the former carrier software removed, the proper CSC codes for the region they are being sold in. People think they are going to sites such as Amazon to buy a used phone and it will just work out of the box, it doesn't always happen that way unbeknownst to the end user.&nbsp;</FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">There is an amazingly simple solution: Implementation of a Verified BY Samsung Reseller Program (VBS). They can charge a fee to get verified and to buy the equipment necessary to flash the devices with the proper software for wherever the devices are going to be sold. The seller can charge a premium to insure they work wherever they are being sold.</FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">I am saddened by all the posts in this community and elsewhere of this very serious problem.&nbsp;</FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">It's not just Samsung, carriers are responsible too, they don't always carrier unlock the devices that get traded in too. If it is done properly as soon as that device is resold and a new SIM/ESIM gets installed the carrier firmware is replaced with the new carriers software.</FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5"><BR /></FONT></DIV><DIV><FONT size="5">I get it Samsung doesn't want to rock the boat with carriers. After all 85% of Samsung phones sold in the US are through carriers, sometimes you just need to rock the boat, even over turn it.</FONT></DIV><DIV><BR /></DIV> Mon, 24 Nov 2025 01:30:21 GMT Robin621k 2025-11-24T01:30:21Z